Document Administration Supervisor — Mortgage Operations Leader

newrez; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Newrez seeks a experienced Supervisor of Document Administration to lead the daily operations of the team, ensuring accurate processing and timely reporting for mortgage servicing tasks. The role oversees assignments, lien releases, collateral, file center activities, and related operations, while maintaining strict compliance with SLAs.

The ideal candidate brings 6+ years in mortgage document administration, strong leadership and borrower communication skills, and a track record of process

Qualifications

• High school diploma or equivalent, required.
• Associates or bachelor’s degree preferred.
• 6+ years' experience in Document Administration in Mortgage Servicing or similar field.
• Internal candidate references may be required.
• Strong borrower-facing communication skills.

Responsibilities

• Provide leadership, support, and guidance to the team members of the assigned functional area.
• Organize workflow and ensure employees understand their duties and delegated tasks.
• Ensure all employees receive appropriate training, including compliance training.
• Receive complaints/escalations and own resolution.
• Set goals and monitor performance with timely feedback and coaching.
• Conduct regular performance reviews of vendors and custodians for SLA compliance.
• Ensure accurate and timely reporting from the functional area.
• Communicate information from upper management to employees and vice versa.
• Assist with updating SharePoint, Job Aids, and Workflows.
• Keep published policies and procedures current with annual updates.
• Performs related duties as assigned by management.

Skills

Leadership

Mortgage servicing knowledge

Vendor management

Conflict resolution

Communication skills

Time management

Team development

MS Office suite

Confidentiality handling

Problem solving

Education

Associates or Bachelor's degree preferred

High school diploma or equivalent required

Tools

MS Office: Word, Excel & Outlook

SQL basics

Job description

Newrez seeks a experienced Supervisor of Document Administration to lead the daily operations of the team, ensuring accurate processing and timely reporting for mortgage servicing tasks. The role oversees assignments, lien releases, collateral, file center activities, and related operations, while maintaining strict compliance with SLAs.

The ideal candidate brings 6+ years in mortgage document administration, strong leadership and borrower communication skills, and a track record of process