Team Lead I

US Med-Equip; Waukesha (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

US Med-Equip is looking for a Team Lead I in Wisconsin to oversee a small team of technicians and drivers, ensuring equipment is maintained and delivered on time to hospital partners. You will guide day-to-day branch operations and foster a high-performing culture.

Responsibilities include supervising staff, coordinating trainings, managing inventory, and ensuring compliance with safety and DOT standards while delivering exceptional customer service and maintaining accurate records.

Qualifications

• Experience leading a small operations or service team.
• Strong communication and problem-solving skills.
• Ability to plan, organize and manage multiple tasks.

Responsibilities

• Supervise a team of two or more employees and foster a high-performing environment.
• Oversee branch processes for on-time equipment delivery and pick-up.
• Provide excellent customer service and manage hospital partner relationships.
• Manage inventory, storage and maintenance of medical equipment.
• Maintain records, reports on orders, maintenance and inventory metrics.
• Coordinate with sales, logistics and other departments for equipment deliveries.
• Travel periodically and perform other duties as needed.

Skills

Team leadership

Communication

Problem solving

Attention to detail

Organization

Driver's license

Education

High school diploma

Bachelor’s degree in business/healthcare

Job description

Team Lead I at “Top Workplace”

Join our life-saving mission! Become part of a fast-growing healthcare company where you’ll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you’ll be crucial in nurturing a high-performing team, optimizing operational performance, and helping ensure exceptional service to our hospital partners.

A Day in the Life

Team Leadership And Development

• Supervise a team of two or more employees, fostering a collaborative and high-performing work environment


• Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies

Operational Management

• Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency


• Implement policies and procedures to ensure compliance with company standards and industry regulations

Customer Service And Relationship Management

• Provide excellent customer service, listening and responding to our partners’ equipment needs


• Uphold a climate of professionalism, including the use of company uniforms at all times

Logistics And Inventory Management

• Manage medical equipment inventory, storage and maintenance


• Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards


• Help service, ship, and receive equipment in the branch warehouse


• Maintain company vehicles

Administrative And Compliance Duties

• Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics

Coordination and Communication

• Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pickups and support for our healthcare partners

Additional Responsibilities

• Travel periodically


• Perform other duties as needed

Qualifications

Education/Experience

• One or more years of managerial experience in medical equipment rental operations


• High school graduate or equivalent


• Bachelor’s degree in business administration, healthcare management, or a related field

Preferred Qualifications

• Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment


• Outstanding listening, communication and collaboration skills with the ability to maintain composure under pressure in a hospital environment


• Highest integrity and relentless commitment to delivering value to customers and co-workers


• Resourceful in a fast-paced environment with a desire for professional growth and mastery of new technologies


• Strong organizational, attention-to-detail, critical thinking and problem-solving skills

Skills & Abilities

• Ability to work multiple shifts, including on-call as needed


• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.


• Ability to pass a DOT certification/physical


• Own a valid driver’s license