Operations Branch Manager

US Med-Equip; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

US Med-Equip is seeking a Team Lead I to oversee a small team and manage branch operations for medical equipment delivery and service.

You will supervise staff, optimize processes, and ensure top-tier support for hospital partners in a fast-paced healthcare setting.

Qualifications

• One or more years of managerial experience in medical equipment rental operations.
• Bachelor’s degree in business administration, healthcare management, or related field.
• High school diploma or equivalent.
• Leadership and motivation skills; strong communication and collaboration; integrity and resilience.

Responsibilities

• Supervise a team of two or more employees, fostering a high-performing work environment.
• Oversee branch processes for timely equipment delivery and pick-up and ensure efficiency.
• Provide excellent customer service to hospital partners and maintain professionalism.
• Manage inventory, storage, and maintenance of medical equipment.
• Load, transport, and service equipment per safety standards and company policy.
• Maintain digital records and report on orders, maintenance, and metrics.
• Collaborate with sales, logistics, and other teams to coordinate deliveries.

Skills

Managerial experience

Communication

Team leadership

Problem solving

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree in business administration, healthcare management, or related field

Job description

Team Lead I at “Top Workplace”

Join our life-saving mission! Become part of a fast-growing healthcare company where you’ll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you’ll be crucial in nurturing a high-performing team, optimizing operational performance, and helping ensure exceptional service to our hospital partners.

A Day in the Life

Team Leadership And Development

• Supervise a team of two or more employees, fostering a collaborative and high-performing work environment


• Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies

Operational Management

• Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency


• Implement policies and procedures to ensure compliance with company standards and industry regulations

Customer Service And Relationship Management

• Provide excellent customer service, listening and responding to our partners’ equipment needs


• Uphold a climate of professionalism, including the use of company uniforms at all times

Logistics And Inventory Management

• Manage medical equipment inventory, storage and maintenance


• Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards


• Help service, ship, and receive equipment in the branch warehouse


• Maintain company vehicles

Administrative And Compliance Duties

• Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics

Coordination and Communication

• Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pickups and support for our healthcare partners

Additional Responsibilities

• Travel periodically


• Perform other duties as needed

Qualifications

Education/Experience

• One or more years of managerial experience in medical equipment rental operations


• High school graduate or equivalent


• Bachelor’s degree in business administration, healthcare management, or a related field

Preferred Qualifications

• Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment


• Outstanding listening, communication and collaboration skills with the ability to maintain composure under pressure in a hospital environment


• Highest integrity and relentless commitment to delivering value to customers and co-workers


• Resourceful in a fast-paced environment with a desire for professional growth and mastery of new technologies


• Strong organizational, attention-to-detail, critical thinking and problem-solving skills

Skills & Abilities

• Ability to work multiple shifts, including on-call as needed


• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.


• Ability to pass a DOT certification/physical


• Own a valid driver’s license