Operations Branch Manager

Us Med- Equip; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Us Med- Equip in Houston, TX is seeking a Team Lead I to supervise a small crew and manage branch operations for life-saving medical equipment. You will oversee daily workflows, coordinate deliveries, and drive service quality across the hospital network.

Ideal candidates have 1+ years of managerial experience in medical equipment rental and a strong focus on operational excellence, safety, and regulatory compliance. This position is on-site with travel as needed.

Qualifications

• Managerial experience in medical equipment rental operations.
• High school graduate or equivalent.
• Bachelor's degree in business administration, healthcare management, or related field preferred.

Responsibilities

• Supervise a team of two or more employees, fostering a collaborative and high-performing work environment.
• Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency.
• Provide excellent customer service and maintain professionalism with hospital partners.
• Manage medical equipment inventory, storage and maintenance, and ensure safety compliance.
• Input and maintain accurate digital records and support performance metrics.
• Collaborate with sales, logistics, and other departments to coordinate deliveries and pickups.

Skills

Team leadership

Communication

Problem solving

Adaptability

Education

High school diploma

Bachelor's degree preferred

Job description

Job Details

Job Location: TX Houston - Houston, TX 77054

Position Type: Full Time

Education Level: High School

Travel Percentage: Up to 50%

Job Shift: Any Shift

Job Category: Management

Team Lead I at \"Top Workplace\"

Join our life-saving mission! Become part of a fast-growing healthcare company where you'll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you'll be crucial in nurturing a high-performing team, optimizing operational performance, and helping ensure exceptional service to our hospital partners.

A Day in the Life

Team Leadership and Development

• Supervise a team of two or more employees, fostering a collaborative and high-performing work environment


• Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies

Operational Management

• Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency


• Implement policies and procedures to ensure compliance with company standards and industry regulations

Customer Service and Relationship Management

• Provide excellent customer service, listening and responding to our partners' equipment needs


• Uphold a climate of professionalism, including the use of company uniforms at all times

Logistics and Inventory Management

• Manage medical equipment inventory, storage and maintenance


• Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards


• Help service, ship, and receive equipment in the branch warehouse


• Maintain company vehicles

Administrative and Compliance Duties

• Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics

Coordination and Communication

• Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pick-ups and support for our healthcare partners

Additional Responsibilities

• Travel periodically


• Perform other duties as needed

Qualifications Education/Experience

• One or more years of managerial experience in medical equipment rental operations


• High school graduate or equivalent


• Bachelor's degree in business administration, healthcare management, or a related field preferred

Qualifications

• Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment


• Outstanding listening, communication and collaboration skills with the ability to maintain composure under pressure in a hospital environment


• Highest integrity and relentless commitment to delivering value to customers and co-workers


• Resourceful in a fast-paced environment with a desire for professional growth and mastery of new technologies


• Strong organizational, attention-to-detail, critical thinking and problem-solving skills

Skills & Abilities

• Ability to work multiple shifts, including on-call as needed


• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.


• Ability to pass a DOT certification/physical


• Own a valid driver's license