Team Lead & Guest Experience Coach

Krispy Kreme; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits

401K plan

PTO

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Employee discount program

Company events

Job summary

Krispy Kreme is hiring for a Store Manager in Charleston, SC. Lead a customer-focused team, drive performance, and partner with the General Manager on staffing, training, and store standards.

Responsibilities include product knowledge, promotions, accounting support, inventory control, and ensuring equipment reliability. A strong commitment to inclusive culture and exceptional guest service is essential.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Team leadership

Coaching

Communication

Customer service

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Inventory control

Job description

Krispy Kreme is hiring for a Store Manager in Charleston, SC. Lead a customer-focused team, drive performance, and partner with the General Manager on staffing, training, and store standards.

Responsibilities include product knowledge, promotions, accounting support, inventory control, and ensuring equipment reliability. A strong commitment to inclusive culture and exceptional guest service is essential.