Team Lead FSW - IceBox (MIA)

SSP Deutschland GmbH; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

SSP America is seeking a Team Lead Food Service Worker at the Miami International Airport in Miami, FL. You will help run shifts, train staff, and ensure SSP standards and exemplary guest service are upheld.

Requirements include a High School Diploma or equivalent and at least 6 months in food & beverage. Prior full service or quick service restaurant experience is preferred; strong problem-solving with guests is valued.

Qualifications

• High School Diploma or equivalent.
• 6 months of experience in the food & beverage industry.
• Restaurant experience (FS/QS) preferred.
• Able to resolve uncomfortable situations with clients, customers, peers and direct reports.

Responsibilities

• Greet guests in a courteous and friendly manner.
• Run shifts according to SSP standards and procedures.
• Train new hires on operational standards and processes.
• Complete opening, ongoing, and closing checklists as required.
• Provide support, coaching and direction to team to deliver business goals.
• Other duties as assigned.

Skills

6 months F&B experience

Restaurant experience (FS/QS)

Conflict resolution

Education

High School Diploma or equivalent

Job description

SSP America operates several restaurants throughout the Miami International Airport located in Miami, FL. Our restaurants include: Chick-Fil-A , Icebox and Jackson Soul Food

We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.

At SSP America, ourTeam Lead Food Service Workerare the first step into management.Team Lead Food Service Worker have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Our Team Lead Food Service Worker are experts at a few things:

• Having warm, friendly smiles
• Respecting our customers
• Leading a shift to ensure all operational standards are met or exceeded
• Providing support and coaching to our teams

Here are a few things you can expect as a Team Lead Food Service Worker at SSP America:

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned

Skills and Other Requirements

• High School Diploma or equivalent
• Minimum of 6 months of experience in the food & beverage industry
• Full Service and/or Quick Service restaurant experience, preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.