Airport Shift Team Leader – Customer Service

SSP America; Saint Paul (MN); On-site; USD 42,000 - 59,000; Full time

Job summary

SSP America is seeking a Team Leader to help run airport food outlets with a focus on delivering excellent customer service and leading a small team on shift. You will work on site, taking responsibility for daily operations, opening and closing, and ensuring a positive guest experience.

The role requires prior leadership experience, a commitment to brand standards, and the ability to manage everyday tasks in a fast-paced environment, in alignment with SSP’s safety and service goals.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong customer service focus and problem-solving skills.
• Ability to open/close the unit and manage daily financial tasks.
• Commitment to brand standards and workplace safety.

Responsibilities

• Lead daily operations and motivate the team on shift.
• Assist with opening and closing procedures.
• Oversee basic financial tasks and cash handling.
• Maintain brand standards and a clean, safe customer environment.
• Collaborate with management to deliver great guest experiences.

Skills

Team leadership

Customer service

Shift management

Communication

Job description

SSP America is seeking a Team Leader to help run airport food outlets with a focus on delivering excellent customer service and leading a small team on shift. You will work on site, taking responsibility for daily operations, opening and closing, and ensuring a positive guest experience.

The role requires prior leadership experience, a commitment to brand standards, and the ability to manage everyday tasks in a fast-paced environment, in alignment with SSP’s safety and service goals.