Team Lead, E&S & Crisis Ops — Operational Excellence

Swiss Re; Alpharetta (GA); Hybrid; USD 76,000 - 114,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Swiss Re Corporate Solutions in Alpharetta, GA seeks a Team Lead for E&S and Crisis Management Operations. You will lead a team of Underwriting Assistants and Operations professionals, shaping process improvements and ensuring compliant policy lifecycle execution.

This leadership role emphasizes talent development, cross-functional collaboration with underwriting leaders, and readiness for change, including technology adoption and AI-supported workflows to deliver superior client and broker

Qualifications

• 5+ years of insurance operations, underwriting support, or commercial insurance experience.
• Prior people leadership experience preferred.
• Knowledge of E&S, Crisis Management, Commercial Property, Casualty, or Specialty operations preferred.
• Strong understanding of policy administration processes, compliance requirements, and service operations.
• Demonstrated experience leading change and process improvement initiatives.
• Excellent communication, stakeholder management, and coaching skills.
• Bachelor's degree or equivalent professional experience

Responsibilities

• Lead, coach, and develop a team of Underwriting Assistants and Operations professionals, fostering accountability, collaboration, and continuous improvement.
• Drive performance management, development planning, succession planning, and cross-training activities.
• Balance workloads and staffing strategies to meet evolving business needs.
• Serve as the primary escalation point for operational issues and capacity concerns, ensuring swift resolution.
• Ensure timely and accurate execution of policy lifecycle activities including binders, endorsements, renewals, cancellations, invoicing, and policy issuance.
• Monitor and report on service levels, productivity, quality, and operational KPIs to drive accountability and transparency.
• Identify and implement process improvements that enhance efficiency, strengthen controls, and elevate the customer experience.
• Drive standardization and consistency across workflows, SOPs, and operational practices across the portfolio.
• Support audit readiness and regulatory compliance requirements with rigor and attention to detail.
• Partner closely with E&S and Crisis Management Underwriters to support portfolio growth and service delivery objectives.
• Participate in business planning, operational strategy discussions, and change initiatives as a trusted operational voice.
• Maintain strong cross-functional relationships with brokers, underwriting teams, claims, finance, legal, compliance, and other key stakeholders.
• Ensure operational support models evolve in step with changing business demands and market dynamics.
• Own operational controls, documentation quality, audit evidence, and issue remediation across the portfolio.
• Ensure adherence to company policies, regulatory requirements, and underwriting authority guidelines at all times.
• Proactively escalate risks and develop mitigation plans before service impacts occur.
• Maintain data integrity and documentation standards to uphold regulatory compliance across the portfolio.
• Support technology implementation, automation initiatives
• Champion AI adoption and workflow improvement
• Lead readiness activities including training, SOP governance, and change management to ensure smooth transitions.
• Contribute to future-state operating model development and capacity optimization initiatives that position the team for long-term success.

Skills

Leadership

People management

Operational excellence

Change management

Stakeholder management

Coaching

Communication

Education

Bachelor's degree or equivalent professional experience

Job description

Swiss Re Corporate Solutions in Alpharetta, GA seeks a Team Lead for E&S and Crisis Management Operations. You will lead a team of Underwriting Assistants and Operations professionals, shaping process improvements and ensuring compliant policy lifecycle execution.

This leadership role emphasizes talent development, cross-functional collaboration with underwriting leaders, and readiness for change, including technology adoption and AI-supported workflows to deliver superior client and broker