Engineering & Energy Ops Team Lead — Transformation & Delivery

Swiss Re; Windsor (CT); Hybrid; USD 76,000 - 114,000; Full time

Job summary

Swiss Re is seeking an experienced Team Lead for Engineering & Construction Operations to guide a team of Underwriting Assistants and Operations professionals. You will partner with Underwriting leaders to ensure high-quality service, operational precision, and continuous improvement in a fast-paced specialty portfolio.

In this leadership role, you will drive people development, workforce planning, and performance management while collaborating with brokers, finance, legal, and technology

Qualifications

• Bachelor's degree or equivalent business experience.
• 5+ years of commercial insurance operations, underwriting support, or underwriting experience.
• Previous team leadership or supervisory experience preferred.
• Knowledge of Engineering, Construction, Specialty, or Commercial Insurance operations strongly preferred.
• Excellent communication, stakeholder management, and coaching capabilities.

Responsibilities

• Lead, coach, and develop a team of Underwriting Assistants and Operations professionals.
• Drive workload balancing and resource allocation across the team.
• Oversee post-underwriting operational activities and policy issuance processes.
• Monitor service levels, quality metrics, productivity measures, and KPIs.
• Ensure audit readiness and regulatory compliance.

Skills

Insurance operations

Underwriting support

Underwriting experience

Education

Bachelor's degree or equivalent business experience

Job description

Swiss Re is seeking an experienced Team Lead for Engineering & Construction Operations to guide a team of Underwriting Assistants and Operations professionals. You will partner with Underwriting leaders to ensure high-quality service, operational precision, and continuous improvement in a fast-paced specialty portfolio.

In this leadership role, you will drive people development, workforce planning, and performance management while collaborating with brokers, finance, legal, and technology