Team Lead Customer Success (Fully Remote)

Secfix; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Development budget

Home office setup

26 days holiday + public holidays + 1x

Job summary

Secfix, a fully remote security-compliance automator for European companies, seeks an experienced Customer Success Manager leader to guide a growing team and own a customer portfolio.

You will drive renewals and upsell, mentor CSMs through 1:1s and onboarding, and collaborate across product and sales. Fluent in German and English, you’ll navigate B2B SaaS with revenue targets and automation initiatives.

Qualifications

• Experience leading CSM teams in B2B SaaS.
• Fluent in German and English.
• 4+ years in B2B SaaS with revenue targets.

Responsibilities

• Manage and coach CSMs through 1:1s, onboarding, and development.
• Drive upsell performance and run your own customer portfolio.

Skills

German

English

Job description

• Manage and coach CSMs through 1:1s, onboarding, and development.
• Drive upsell performance and run your own customer portfolio.

About you:

• You're an experienced CSM leader fluent in German and English.
• You have 4+ years in B2B SaaS and are comfortable with revenue targets and automations.

What we offer:

• You'll get 100% remote work, equity, development budget, and home office setup.
• You'll enjoy 26 days holiday plus public holidays and annual retreat.

Secfix

We automate security compliance for European companies, helping them get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. We're a 100% remote high-performing team backed by top VCs and a $12M Series A, focused on ownership and execution.