Team Lead Customer Service

University of Wisconsin-Green Bay; Green Bay (WI); On-site; Full time

Job summary

The University of Wisconsin-Green Bay is seeking a Team Lead for Customer Service to oversee store operations and staff. The role involves leading a team, ensuring customer satisfaction, and maintaining store standards. Ideal candidates will have experience in customer service and team leadership, with a focus on creating a positive shopping experience. Flexibility in scheduling, including evenings and weekends, is required.

Qualifications

• 1-3 years of relevant experience required.
• Ability to walk, stand, lift 25-50 pounds.

Responsibilities

• Lead team members and ensure store operations.
• Process payments, refunds, and resolve issues.
• Maintain a clean store and assist customers.

Skills

Customer Service

Team Leadership

Problem Solving

Education

Associate's Degree

Tools

General Computer Skills

Job description

Join to apply for the Team Lead Customer Service role at University of Wisconsin-Green Bay.

Job Requirements:

1. Position Overview: The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of the store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.
2. Responsibilities:

• Lead the work activities of department team members, PT, and Temporary staff, ensuring shelves and displays are stocked and maintained according to standards.
• Ensure markups or markdowns are applied according to directives.
• Greet and assist customers, process payments and refunds, and resolve escalated issues.
• Create and maintain a hassle-free customer service culture focused on solutions-based selling and exceptional experience.
• Verify cashier daily balancing and ensure safe cash handling policies are followed.
• Coordinate team training, verify orders, complete store reports, and potentially serve as key holder for opening/closing.
• Understand and process website orders, including picking merchandise and shipping.
• Maintain a neat and clean store and work areas.
• Perform other duties as assigned.

Additional Information:

• Pay Range: $12.00 - $24.33/hour
• Experience: 1-3 years of relevant experience
• Preferred Education: Associate's Degree or equivalent
• Schedule: Flexible, including evenings and weekends
• Physical Requirements: Ability to walk, stand, lift 25-50 pounds, and move merchandise with proper equipment
• Computer Skills: General computer skills
• Equal Opportunity Employer

Application Instructions: Apply online at ipc.us/t/F4ECE69BEB6E450E.