Retail Team Lead — Customer Experience & Operations

THRIFT TOWN STORES, LLC; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Job summary

THRIFT TOWN STORES, LLC in Austin, TX is seeking a motivated operations-focused leader to oversee daily retail operations, support a positive store environment, and drive outstanding customer experiences.

You will lead by example on the sales floor, coach teammates, manage schedules, and ensure inventory control and merchandising standards.

If you thrive in a fast-paced retail setting and value teamwork, growth opportunities and competitive compensation await.

Qualifications

• Previous experience in retail, customer service, or a supervisory role preferred.
• Strong communication and interpersonal skills with the ability to lead and support a team.
• Customer-focused mindset with a commitment to delivering a positive shopping experience.
• Ability to organize tasks, manage priorities, and work effectively in a fast-paced environment.
• Basic understanding of retail operations, merchandising, and inventory processes.
• Comfort using point-of-sale systems, scheduling tools, or other retail technology.
• Ability to address issues professionally and make sound decisions under pressure.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as required.

Responsibilities

• Support the daily operation of the retail location, including opening and closing procedures as needed.
• Lead, coach, and motivate team members to provide excellent customer service and achieve store goals.
• Monitor sales floor activity, merchandising standards, and inventory presentation to maintain a professional shopping environment.
• Assist with scheduling, task assignment, and workflow coordination to support efficient operations.
• Resolve customer concerns in a professional and timely manner, escalating issues when appropriate.
• Train new and existing team members on store processes, service standards, and operational expectations.
• Support inventory control activities, including receiving, stocking, cycle counts, and loss prevention practices.
• Ensure compliance with company policies, safety procedures, and operational guidelines.
• Review daily performance and communicate key updates to store leadership.
• Contribute to a collaborative team culture that promotes accountability, respect, and strong results.

Skills

Retail leadership

Customer service

Team coaching

Communication skills

Problem-solving

Tools

POS systems

Job description

THRIFT TOWN STORES, LLC in Austin, TX is seeking a motivated operations-focused leader to oversee daily retail operations, support a positive store environment, and drive outstanding customer experiences.

You will lead by example on the sales floor, coach teammates, manage schedules, and ensure inventory control and merchandising standards.

If you thrive in a fast-paced retail setting and value teamwork, growth opportunities and competitive compensation await.