Team Lead: Customer Experience & Barista Training

Foxtrot; Chicago (IL); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Foxtrot in Chicago is seeking a Team Lead to guide a shift and deliver an exceptional customer experience across all touchpoints. You will move around the store, coach the team, and ensure smooth operations while maintaining brand standards.

Training includes Foxtrot Barista Certification; you will mentor staff, handle store-wide tasks, assist with opening/closing, and help uphold safety and service excellence.

Formación

• Leadership experience required.
• Excellent communication at all levels.
• Outgoing, personable and customer-focused.

Responsabilidades

• Lead by example to create a welcoming and safe work environment for our people and customers, educating and answering questions on Foxtrot products and store layout.
• Ensure key business initiatives are offered for our customers.
• Serve as a go-to for store team members in the absence of a manager.
• Assist in training new store team members during onboarding.
• Delegate tasks & zones to store team members to ensure optimal operations on both in-store retail and delivery fulfillment.
• Complete store opening & closing tasks in detail and with thoroughness.

Conocimientos

Leadership

Customer service

Communication

Herramientas

Foxtrot Barista Certification

Descripción del empleo

Foxtrot in Chicago is seeking a Team Lead to guide a shift and deliver an exceptional customer experience across all touchpoints. You will move around the store, coach the team, and ensure smooth operations while maintaining brand standards.

Training includes Foxtrot Barista Certification; you will mentor staff, handle store-wide tasks, assist with opening/closing, and help uphold safety and service excellence.