Shift Lead: Customer Experience Champion & Barista

Foxtrot Market; Chicago (IL); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Foxtrot Market is seeking a Team Lead to supervise a shift, guide a friendly, fast-paced store experience, and coach teammates to deliver outstanding service. You will help ensure a welcoming environment and smooth operations across all store activities.

This role involves hands-on leadership on the shop floor, training new team members, and maintaining high standards in customer interaction, cafe service, and inventory, while supporting the Store Manager.

Formación

• Must have previous supervisor or leadership experience.
• Ability to deliver exceptional customer experience.
• Strong communication skills, both written and spoken.

Responsabilidades

• Lead by example to create a welcoming and safe work environment for our people and customers.
• Educate and answer customer questions on Foxtrot products and store layout.
• Ensure key business initiatives are offered for our customers.
• Serve as a go-to for store team members, in the absence of a manager, to assist & accelerate as needed.

Conocimientos

Leadership

Customer service

Communication

Team training

Descripción del empleo

Foxtrot Market is seeking a Team Lead to supervise a shift, guide a friendly, fast-paced store experience, and coach teammates to deliver outstanding service. You will help ensure a welcoming environment and smooth operations across all store activities.

This role involves hands-on leadership on the shop floor, training new team members, and maintaining high standards in customer interaction, cafe service, and inventory, while supporting the Store Manager.