Team Lead

Foxtrot Market; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Foxtrot Market is seeking a Team Lead to supervise a shift, guide a friendly, fast-paced store experience, and coach teammates to deliver outstanding service. You will help ensure a welcoming environment and smooth operations across all store activities.

This role involves hands-on leadership on the shop floor, training new team members, and maintaining high standards in customer interaction, cafe service, and inventory, while supporting the Store Manager.

Qualifications

• Must have previous supervisor or leadership experience.
• Ability to deliver exceptional customer experience.
• Strong communication skills, both written and spoken.

Responsibilities

• Lead by example to create a welcoming and safe work environment for our people and customers.
• Educate and answer customer questions on Foxtrot products and store layout.
• Ensure key business initiatives are offered for our customers.
• Serve as a go-to for store team members, in the absence of a manager, to assist & accelerate as needed.

Skills

Leadership

Customer service

Communication

Team training

Job description

Description

About the Role:

As a Team Lead you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at Foxtrot.

During a typical shift you will be flexing and moving about the store to meet the business needs. During peak times you might find yourself working in a position side by side with the team. As a part of your shift routines you will be deploying & coaching the team to meet the business & customer expectations. You will be trained in all areas and a Team Lead role is a great stepping stone to Assistant Store Manager.

Be a Host:

No matter where you are in the store you will be able to pause & connect with our customers - that might be a hello, a thank you or providing a recommendation and this will always be a priority to make that connection.

Leader on Duty:

Ability to set the tone for a shift while clearly communicating the expectations for the team & tasks to be completed. Create a positive environment that allows for feedback delivered with candor & care along with celebrating the wins.

Take Action:

Apply a practical approach, and good judgment to tasks & issues. As needed, comfortable taking on challenging situations & capable of reflecting on ways to improve next time.

Cafe & Coffee:

We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.

Merchandising:

Creating a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.

Inventory:

Execute shift inventory tasks including identifying potential issues, taking the first step to root cause & problem solve the issue and communicate the actions and follow up to managers.

eCommerce:

Delivering a seamless & quick experience for our online customers through cafe pickup & delivery.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.

Responsibilities:

• Lead by example to create a welcoming and safe work environment for our people and customers. Educate and answer customer questions on Foxtrot products and store layout.
• Ensure key business initiatives are offered for our customers.
• Serve as a go-to for store team members, in the absence of a manager, to assist & accelerate as needed.
• Assist in training new store team members during their onboarding, to build a top-notch experience.
• Delegate tasks & zones to store team members, including yourself, to ensure optimal operations on both in-store retail & delivery fulfillment
• Complete store opening & closing tasks in detail and with thoroughness, serving as a trusted key holder.

Requirements

• Previous supervisor or leadership experience
• Must be at least 21 in order to sell or handle alcohol
• Able to model and lead others to deliver exceptional experience to our customers.
• Be able to make decisions and adjust to business needs in the absence of the Store Manager or Assistant Store Manager.
• Outgoing and personable – enjoys interacting with customers.
• Must be able to lift up to 40 pounds of boxes up and down stairs.
• Strong communication skills (written and spoken).
• Passion for high-quality goods, especially in food and beverage.
• Able to successfully complete Foxtrot’s Barista Certification & all other required certifications
• Punctual, dependable & reliable, with some weekend availability required.