Team Lead

Foxtrot; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Foxtrot in Chicago is seeking a Team Lead to guide a shift and deliver an exceptional customer experience across all touchpoints. You will move around the store, coach the team, and ensure smooth operations while maintaining brand standards.

Training includes Foxtrot Barista Certification; you will mentor staff, handle store-wide tasks, assist with opening/closing, and help uphold safety and service excellence.

Qualifications

• Leadership experience required.
• Excellent communication at all levels.
• Outgoing, personable and customer-focused.

Responsibilities

• Lead by example to create a welcoming and safe work environment for our people and customers, educating and answering questions on Foxtrot products and store layout.
• Ensure key business initiatives are offered for our customers.
• Serve as a go-to for store team members in the absence of a manager.
• Assist in training new store team members during onboarding.
• Delegate tasks & zones to store team members to ensure optimal operations on both in-store retail and delivery fulfillment.
• Complete store opening & closing tasks in detail and with thoroughness.

Skills

Leadership

Customer service

Communication

Tools

Foxtrot Barista Certification

Job description

Description

About the Role:

As a Team Lead you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at Foxtrot.

During a typical shift you will be flexing and moving about the store to meet the business needs. During peak times you might find yourself working in a position side by side with the team. As a part of your shift routines you will be deploying & coaching the team to meet the business & customer expectations. You will be trained in all areas and a Team Lead role is a great stepping stone to Assistant Store Manager.

Be a Host: No matter where you are in the store you will be able to pause & connect with our customers - that might be a hello, a thank you or providing a recommendation and this will always be a priority to make that connection.

Leader on Duty: Ability to set the tone for a shift while clearly communicating the expectations for the team & tasks to be completed. Create a positive environment that allows for feedback delivered with candor & care along with celebrating the wins.

Take Action: Apply a practical approach, and good judgment to tasks & issues. As needed, comfortable taking on challenging situations & capable of reflecting on ways to improve next time.

Cafe & Coffee: We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.

Merchandising: Creating a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.

Inventory: Execute shift inventory tasks including identifying potential issues, taking the first step to root cause & problem solve the issue and communicate the actions and follow up to managers.

eCommerce: Delivering a seamless & quick experience for our online customers through cafe pickup & delivery.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.

Responsibilities:

• Lead by example to create a welcoming and safe work environment for our people and customers. Educate and answer customer questions on Foxtrot products and store layout.
• Ensure key business initiatives are offered for our customers.
• Serve as a go-to for store team members, in the absence of a manager, to assist & escape as needed.
• Assist in training new store team members during their onboarding, to build a top-notch experience.
• Delegate tasks & zones to store team members, including yourself, to ensure optimal operations on both in-store retail & delivery fulfillment
• Complete store opening & closing tasks in detail and with thoroughness, serving as a trusted key holder.

Requirements

• Previous supervisor or leadership experience
• Must be at least 21 in order to sell or handle alcohol
• Able to model and lead others to deliver exceptional experience to our customers.
• Be able to make decisions and adjust to business needs in the absence of the Store Manager or Assistant Store Manager.
• Outgoing and personable – enjoys interacting with customers.
• Must be able to lift up to 40 pounds of boxes up and down stairs.
• Strong communication skills (written and spoken).
• Passion for high-quality goods, especially in food and beverage.
• Able to successfully complete Foxtrot’s Barista Certification & all other required certifications
• Punctual, dependable & reliable, with some weekend availability required.