Team Lead, Attendance & Workforce Reliability

American Airlines Inc.; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines Inc. seeks an Attendance Manager to join the Operations Administration team at the DFW HQ.

You will lead frontline managers, drive centralized strategies to reduce lost time, and improve workforce reliability across Airports and Contact Centers, leveraging data, AI insights, and cross-functional collaboration. The ideal candidate holds a Bachelor's degree, 3+ years in customer service or operations leadership, and experience with attendance programs and data tools.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years of related experience in customer service or operations leadership.
• Must fulfill FAA criminal background checks to access airport security areas (SIDA) if applicable.

Responsibilities

• Leads a team that supports frontline team members and leaders through adherence to attendance policies and increased employee engagement.
• Leverages data and analytics to identify lost time drivers and develop strategies for improvement.
• Apply structured planning and AI-informed insights to ensure consistency, efficiency, and impact to achieve organizational objectives.
• Identify opportunities to scale effective strategies and other best practices across the system.
• Drive innovation in workforce reliability by leveraging technology, process optimization, and industry best practices.

Skills

Data visualization

Tableau

Power BI

Power Automate

Asana

AI in processes

Leadership

Communication

Time management

Education

Bachelor’s Degree or equivalent experience

Tools

Tableau

Power BI

Power Automate

Job description

American Airlines Inc. seeks an Attendance Manager to join the Operations Administration team at the DFW HQ.

You will lead frontline managers, drive centralized strategies to reduce lost time, and improve workforce reliability across Airports and Contact Centers, leveraging data, AI insights, and cross-functional collaboration. The ideal candidate holds a Bachelor's degree, 3+ years in customer service or operations leadership, and experience with attendance programs and data tools.