Team Lead (54271)

National Pride Equipment Car Wash Superstore; Elyria (OH); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Competitive Pay + Monthly Bonus

Free Car Washes

Paid Time Off

Continuing Education reimbursement $2,

Job summary

Buckeye Express Car Wash – Elyria #2 in Elyria, OH is seeking a Team Lead to run daily operations and provide exceptional customer service. You will organize shifts, monitor attendance, assign duties, supervise staff, and resolve conflicts to keep the facility efficient and safe.

Responsibilities include greeting customers, processing payments, training team members, and ensuring compliance with company policies.

Qualifications

• Excellent customer service skills to ensure satisfaction.
• Courteous and professional demeanor at all times.
• Ability to work flexible hours, including evenings and weekends.
• Strong written and verbal communication abilities.
• Ability to supervise and train team members.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness and time off.
• Assigning duties to employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Managing employee requests and transgressions.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to policies and safety standards.
• Balancing cash drawers and preparing deposits.
• Greet customers and explain wash services, processing payments.

Skills

Customer service

Professional attitude

Flexibility

Communication skills

Team leadership

Job description

Job Details

Job Location: Buckeye Express Car Wash – Elyria #2 – Elyria, OH 44305
Position Type: Full-Time/Part-Time
Education Level: None
Salary Range: $13.00 – $15.00 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Retail

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

Additional Tasks

• Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning the car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates

Benefits

• Competitive Pay + Opportunity to Earn a Monthly Bonus
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Qualifications

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management’s reason for their job description.