Team Lead (54373)

National Pride Equipment Car Wash Superstore; Ontario (OH); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Free car washes

Paid time off

Continuing education reimbursement

Flexible schedules

Monthly bonus

Job summary

National Pride Equipment Car Wash Superstore is seeking a Team Lead to oversee daily operations at the Buckeye Express Car Wash site in Lexington, OH. The role emphasizes excellent customer service and efficient shift management.

The Team Lead will organize schedules, supervise staff, handle customer issues, and ensure safety standards are followed. The position requires high school education and offers growth opportunities with a supportive team environment.

Qualifications

• High school education required.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Assign duties based on role and skills.
• Supervise employees and assist with tasks as needed.
• Manage employee requests and infractions.
• Train new and current team members on tasks.
• Handle customer issues and conflicts.
• Adhere to company policies and safety standards.
• Balance cash drawers and prepare deposits.
• Move vehicles into the wash tunnel with a professional attitude.

Education

High School

Job description

Job Details

Location: Buckeye Express Car Wash - Lexington, OH 44904

Position Type: Full-Time / Part-Time

Education Level: High School

Salary Range: $13.00 - $15.00 hourly

Travel Percentage: None

Job Shift: Any

Job Category: Retail

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Responsibilities

• Organizing shift schedules for team members
• Monitoring attendance, tardiness, and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

Additional Tasks

• Greet customers courteously and explain available wash services; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Ensure direction signs are followed and customer safety is maintained (no braking, no steering while being watched)
• Smile at customer and give a thumbs-up after the guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates

Benefits

• Competitive Pay + Opportunity to Earn a Monthly Bonus
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2,500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Qualifications

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management's reason for their job description.