Team Lead

National Pride Equipment Car Wash Superstore; Bellevue (OH); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Competitive Pay + Monthly Bonus

Free car washes

Paid Time Off

Continuing Education reimbursement $2,

Flexible schedules/work life balance

Refer a friend $200 bonus

Paid training/career path development

Free uniforms

Job summary

National Pride Equipment Car Wash Superstore in Bellevue, OH is seeking a Team Lead to manage daily operations of the car wash facility and deliver outstanding customer service.

You will schedule shifts, monitor attendance, assign duties, train staff, handle customer issues, balance cash, and ensure safety and cleanliness. Must be able to work in all weather and stand for long periods; previous supervisory experience is a plus.

Qualifications

• Must have a courteous and professional attitude.
• Excellent customer service skills to ensure satisfaction.
• Flexible hours including evenings and weekends.
• Ability to stand for long periods.
• Ability to lift items of moderate weight.
• Work outdoors in all weather conditions.
• Strong written and oral communication, interpersonal skills.
• Follow directions and implement tasks accurately.
• Ability to handle safety and cleanliness procedures.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties based on role and skills.
• Supervising employees and assisting with tasks.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Balancing cash drawers and preparing deposits.
• Greet customers and explain services, take payments.
• Maintain facility cleanliness and organization.
• Direct cars into wash lanes with a courteous attitude.

Skills

Customer service

Professional attitude

Communication

Flexible hours

Team leadership

Education

High School diploma

Tools

Cash register

Job description

Job Location: Bellevue, OH 44811
Position Type: Full‑Time/Part‑Time
Education Level: High School
Salary Range: $13.00 - $15.00
Hourly Travel Percentage: None
Job Shift: Any
Job Category: Retail

Benefits

• Competitive Pay + Monthly Bonus Opportunity
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities

• Organizing shift schedules for team members
• Monitoring attendance, tardiness, and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits
• Greet customers courteously and explain available wash services, take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Point to directional sign; neutral, no‑brake, no steering while watching the customer to ensure directions are followed
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates

Qualifications

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance