Team Lead (54243)

National Pride Equipment Car Wash Superstore; Mansfield (OH); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Monthly bonus

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Training program

Uniforms provided

Job summary

Buckeye Express Car Wash in Mansfield, OH is seeking a Team Lead to run daily operations of the car wash facility and deliver outstanding customer service.

You will organize shift schedules, supervise staff, handle cash deposits, greet customers, explain wash options, and ensure safety and cleanliness while meeting company policies. This position offers flexible hours and paid training, with opportunities for career progression.

Qualifications

• Customer service experience preferred.
• Ability to stand for long periods outdoors.
• Flexibility to work evenings and weekends.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness and time off.
• Assigning duties to employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Managing employees’ requests and transgressions.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and safety standards.
• Balancing cash drawers and preparing cash deposits.

Skills

Customer service

Team leadership

Shift scheduling

Cash handling

Communication

Problem solving

Job description

Job Location: Buckeye Express Car Wash - Mansfield #1 - Mansfield, OH 44906

Position Type: Full-Time/Part-Time

Education Level: None

Salary Range: $13.00 - $15.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Retail

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

Additional Tasks

• Greet customers courteously and explain available wash services; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks. Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

Benefits

• Competitive Pay + Opportunity to Earn a Monthly Bonus
• Free Car Washes
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms