Team Lead (54354)

National Pride Equipment Car Wash Superstore; Norwalk (OH); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Continuing Education reimbursement

Flexible schedules/work life balance

Refer a friend $200 bonus

Paid Training/Career Path Development

Free Uniforms

Job summary

Buckeye Express Car Wash - Norwalk is hiring a Team Lead to oversee daily operations, supervise staff, schedule shifts, and ensure top customer service at our Norwalk facility.

This full-time/part-time role offers competitive pay of $13.00–$15.00 per hour, flexible schedules, paid training, and opportunities for career development. Candidates should be able to work evenings, weekends, and outdoors in varying weather.

Qualifications

• Customer service skills to ensure satisfaction.
• Ability to work flexible hours, including evenings and weekends.
• Ability to stand for long periods and lift moderate weights.
• Excellent written and oral communication skills.
• Ability to enforce policies and safety standards.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness and time off.
• Assigning duties to specific employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Handling customer issues and managing conflicts.
• Balancing cash drawers and preparing cash deposits.
• Ensuring safety procedures and policies are adhered to daily.

Skills

Customer service

Team leadership

Flexible hours

Cash handling

Safety awareness

Stamina

Communication

Conflict resolution

Education

High School

Job description

Buckeye Express Car Wash - Norwalk - Norwalk, OH 44857

Overview

Salary Range

$13.00 - $15.00 Hourly

Position Type

Full-Time/Part-Time

Job Shift

Any

High School

Travel Percentage

None

Category

Retail

Competitive Pay +Opportunity to Earn a Monthly Bonus

• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities:

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

Additional Tasks:

• Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications

Qualifications:

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time

• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks.
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description.