Team Lead

Scooters Coffee - Hartford 2109; Town of Hartford (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Leadership growth

Flexible scheduling

Coffee perks

Job summary

Hart Family Coffee is seeking a Shift Lead to drive customer experience, run smooth operations, and develop a high-performing team. You will model the brand standards, mentor baristas, and support Store Leader in daily duties.

Ideal candidates are energetic, reliable, and capable of managing busy periods while maintaining quality and service. This role offers opportunities for leadership growth and a dynamic cafe environment.

Qualifications

• Available for 25+ hours per week.
• Passion for people and leadership.
• Willingness to master brand recipes and techniques.
• Strong communication and teaching skills.
• Ability to work cooperatively in a team environment.
• Excellent problem-solving skills and attention to detail.
• Dependability, integrity, and adaptability.
• Energetic, fast-paced, flexible work style.
• Desire to grow with a rapidly expanding company.

Responsibilities

• Lead the Customer Experience by ensuring a consistent, high-quality guest experience.
• Execute brand recipes and techniques with precision and consistency.
• Resolve customer concerns with positivity and professionalism.
• Lead the team to deliver an Amazing experience every shift.

Skills

Leadership

Customer service

Communication

Team training

Problem solving

Tools

POS system

Job description

About the Role

Ready to lead withCourage, Humility, Integrity, and Love? As aShift Lead, you’ll help direct an efficient workflow, support store operations, and serve as the go‑to leader when the Store Leader is away. You’ll be a role model for baristas, a champion of Amazing customer experiences, and a key player in driving store profitability. If you love people, coffee, and leadership — this is your moment.

What You’ll Do

Lead the Customer Experience

• Ensure every guest receives a consistent, quality experience
• Execute brand recipes and techniques with precision
• Resolve customer concerns with positivity and professionalism
• Lead your team in delivering an Amazing experience every time

Keep the Store Running Smoothly

• Maintain speed of service during high‑volume peaks
• Stay calm, anticipate guest needs, and manage workflow efficiently
• Use downtime wisely to prep for the next rush

Train & Develop Your Team

• Assist the Store Leader with onboarding and training new team members
• Build strong working relationships with the team
• Identify motivation factors and provide clear, constructive feedback
• Reinforce performance standards set by Hart Family Coffee

Drive Sales & Profitability

• Seek opportunities to increase sales through consistent upselling
• Hold baristas accountable to upselling standards
• Understand key store metrics and help improve overall performance

Operational Expertise

• Be the subject matter expert in:
• Cash handling
• POS system
• Operational procedures
• Health & sanitation standards
• Store business metrics
• Serve as a keyholder and master all opening/closing procedures
• Ensure all team members follow Hart Family Coffee procedures and safety guidelines

Support Store Leadership

• Help find coverage for open shifts
• Assist with administrative duties as requested
• Communicate business health clearly to the team

Qualifications

• Available for25+ hours per week
• Passion for people and leadership
• Willingness to master brand recipes and techniques
• Strong communication and teaching skills
• Ability to work cooperatively in a team environment
• Excellent problem‑solving skills and attention to detail
• Dependability, integrity, and adaptability
• Energetic, fast‑paced, flexible work style
• Desire to grow with a rapidly expanding company

Why You’ll Love Working Here

• Fun, positive team culture
• Leadership growth opportunities
• Flexible scheduling
• A chance to make an impact every shift
• Coffee perks (of course!)

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