Team Lead

Scooters Coffee - Sheboygan 843; Wisconsin; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Flexible scheduling

Leadership growth

Coffee perks

Job summary

Scooters Coffee - Sheboygan 843 is seeking a Shift Lead to model Courage, Humility, Integrity, and Love while guiding a team through busy shifts. You will lead customer experiences, ensure brand standards, and support store profitability in a fast-paced environment.

You will train team members, manage throughput, and uphold Hart Family Coffee procedures. This role offers leadership growth opportunities and a flexible schedule while keeping the shop running smoothly.

Qualifications

• Available for 25+ hours per week.

Responsibilities

• Lead the Customer Experience: ensure a consistent, quality experience; execute brand recipes; resolve customer concerns; deliver an Amazing experience.
• Keep the Store Running Smoothly: maintain speed of service during high-volume peaks; stay calm and manage workflow; prep during downtime.
• Train & Develop Your Team: assist with onboarding/training; build relationships; provide constructive feedback; reinforce Hart Family Coffee standards.
• Drive Sales & Profitability: upsell opportunities; hold baristas accountable to upselling standards; understand store metrics to improve performance.
• Operational Expertise: be subject matter expert in cash handling, POS, procedures, health and sanitation, store metrics; serve as keyholder and handle opening/closing; ensure procedures and safety guidelines.

Skills

Leadership

Communication

Teaching

Teamwork

Problem-solving

Integrity

Adaptability

Fast-paced

Growth mindset

Job description

About the Role

Ready to lead withCourage, Humility, Integrity, and Love? As aShift Lead, you’ll help direct an efficient workflow, support store operations, and serve as the go‑to leader when the Store Leader is away. You’ll be a role model for baristas, a champion of Amazing customer experiences, and a key player in driving store profitability. If you love people, coffee, and leadership — this is your moment.

What You’ll Do

Lead the Customer Experience

• Ensure every guest receives a consistent, quality experience
• Execute brand recipes and techniques with precision
• Resolve customer concerns with positivity and professionalism
• Lead your team in delivering an Amazing experience every time

Keep the Store Running Smoothly

• Maintain speed of service during high‑volume peaks
• Stay calm, anticipate guest needs, and manage workflow efficiently
• Use downtime wisely to prep for the next rush

Train & Develop Your Team

• Assist the Store Leader with onboarding and training new team members
• Build strong working relationships with the team
• Identify motivation factors and provide clear, constructive feedback
• Reinforce performance standards set by Hart Family Coffee

Drive Sales & Profitability

• Seek opportunities to increase sales through consistent upselling
• Hold baristas accountable to upselling standards
• Understand key store metrics and help improve overall performance

Operational Expertise

• Be the subject matter expert in:
• Cash handling
• POS system
• Operational procedures
• Health & sanitation standards
• Store business metrics
• Serve as a keyholder and master all opening/closing procedures
• Ensure all team members follow Hart Family Coffee procedures and safety guidelines

Support Store Leadership

• Help find coverage for open shifts
• Assist with administrative duties as requested
• Communicate business health clearly to the team

Qualifications

• Available for25+ hours per week
• Passion for people and leadership
• Willingness to master brand recipes and techniques
• Strong communication and teaching skills
• Ability to work cooperatively in a team environment
• Excellent problem‑solving skills and attention to detail
• Dependability, integrity, and adaptability
• Energetic, fast‑paced, flexible work style
• Desire to grow with a rapidly expanding company

Why You’ll Love Working Here

• Fun, positive team culture
• Leadership growth opportunities
• Flexible scheduling
• A chance to make an impact every shift
• Coffee perks (of course!)

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