Team Lead

Scooters Coffee - Plymouth 2110; Town of Plymouth (WI); On-site; USD 19,000 - 23,000; Full time

Job summary

Scooters Coffee - Plymouth 2110 is seeking a Shift Lead to guide daily operations, mentor baristas, and champion exceptional guest experiences. You will model brand standards, manage workflow, and partner with the Store Leader to maximize profitability.

The role emphasizes people leadership, training, and hands-on involvement in opening/closing procedures, with a focus on delivering consistent, friendly service across all shifts.

Qualifications

• Available for 25+ hours per week.
• Demonstrates passion for people and leadership.
• Willing to master brand recipes and techniques.

Responsibilities

• Lead the customer experience, ensuring a consistent, high-quality guest experience.
• Keep the store running smoothly, maintaining speed and calm during peak times.
• Train and develop team members, onboarding and providing feedback.

Skills

Hours availability

People leadership

Brand recipes mastery

Job description

About the Role

Ready to lead withCourage, Humility, Integrity, and Love? As aShift Lead, you’ll help direct an efficient workflow, support store operations, and serve as the go‑to leader when the Store Leader is away. You’ll be a role model for baristas, a champion of Amazing customer experiences, and a key player in driving store profitability. If you love people, coffee, and leadership — this is your moment.

What You’ll Do

Lead the Customer Experience

• Ensure every guest receives a consistent, quality experience
• Execute brand recipes and techniques with precision
• Resolve customer concerns with positivity and professionalism
• Lead your team in delivering an Amazing experience every time

Keep the Store Running Smoothly

• Maintain speed of service during high‑volume peaks
• Stay calm, anticipate guest needs, and manage workflow efficiently
• Use downtime wisely to prep for the next rush

Train & Develop Your Team

• Assist the Store Leader with onboarding and training new team members
• Build strong working relationships with the team
• Identify motivation factors and provide clear, constructive feedback
• Reinforce performance standards set by Hart Family Coffee

Drive Sales & Profitability

• Seek opportunities to increase sales through consistent upselling
• Hold baristas accountable to upselling standards
• Understand key store metrics and help improve overall performance

Operational Expertise

• Be the subject matter expert in:
  • Cash handling
  • POS system
  • Operational procedures
  • Health & sanitation standards
  • Store business metrics
• Serve as a keyholder and master all opening/closing procedures
• Ensure all team members follow Hart Family Coffee procedures and safety guidelines

Support Store Leadership

• Help find coverage for open shifts
• Assist with administrative duties as requested
• Communicate business health clearly to the team

Qualifications

• Available for25+ hours per week
• Passion for people and leadership
• Willingness to master brand recipes and techniques