Team Lead

Engineering Design Systems, Inc; Michigan; On-site; USD 50,400 - 61,600; Full time

Job summary

Engineering Design Systems, Inc. is currently seeking a Team Lead in Macomb, MI to oversee data entry and documentation of Case Manager caseloads and accompany participants to triage and hearing appointments with DHHS partners.

The role demands strong leadership, excellent written and verbal communication, experience with PATH/FIP programs, and proficiency in Microsoft Office; a Bachelor’s degree is preferred. Hybrid work arrangement available.

Qualifications

• Experience working with FIP recipients/PATH participants and/or other workforce programs.
• Excellent leadership and communication skills, both written and verbal.
• Ability to maintain flexibility as needs of contract require.
• Customer service experience preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Oversee data entry and documentation of Case Manager caseloads.
• Attend triage and hearing appointments with DHHS partners.
• Supervise activities and conduct performance evaluations for case management staff.
• Model appropriate coaching and case management strategies.
• Review and approve participant requests for supportive services.
• Document all participant contacts in case notes.
• Coordinate participant transfers and other case changes with DHHS and partners.
• Review WPR and other performance reports weekly and address issues.

Skills

Leadership

Communication

Customer service

Flexibility

Education

Bachelor’s degree in business, education, human services, or related area

Tools

Microsoft Office

Job description

## Team LeadApplyremote type: Hybridlocations: Macomb MI Rosevilletime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-100582**Job Description:****Salary: $56,000/year****Scope of Position**: The Team Lead will oversee the data entry and documentation of Case Manager caseloads. Attend all triage and hearing appointments with Department of Health and Human Services partners. Assist with the day-to-day questions and guidance related to policy and procedures. **Essential Functions:** • Help to ensure that positive outcomes and program goals are met as required by contract • Supervise activities and conduct performance evaluations for case management staff • Model appropriate coaching and case management strategies • Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements • Review and approve participant requests for supportive services • Assist with participant case management tasks as needed • Document all participant contacts in case notes • Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners • Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues • Maintain a thorough knowledge of PATH policies and procedures • Coordinate participant transfers and other case changes with DHHS and other partners • Other opportunities as available **Education and Experience Requirements:** • Experience working with FIP recipients/PATH participants and/or other workforce programs • Excellent leadership and communication skills, both written and verbal • Ability to maintain flexibility as needs of contract require • Customer service experience preferred • Proficient in Microsoft Office applications • Bachelor’s degree in business, education, human services, or related area is preferredEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.