Team Lead

Educational Data Systems, Inc.; Roseville (MI); On-site; USD 50,400 - 61,600; Full time

Job summary

Educational Data Systems, Inc. is seeking a Team Lead – Case Management to supervise data entry and documentation for case-manager caseloads. The role includes attending triage and hearing appointments with Department of Health and Human Services partners and guiding staff on policy and procedures.

The position requires strong leadership and communication skills, proficiency in Microsoft Office, and flexibility to meet contract needs. Experience with PATH/FIP programs is preferred.

Qualifications

• Experience working with FIP recipients/PATH participants and/or other workforce programs.
• Excellent leadership and communication skills, both written and verbal.
• Ability to maintain flexibility as needs of contract require.
• Customer service experience preferred.
• Proficient in Microsoft Office applications.
• Bachelor’s degree in business, education, human services, or related area is preferred.

Responsibilities

• Oversee data entry and documentation of Case Manager caseloads.
• Attend all triage and hearing appointments with DHHS partners.
• Lead day-to-day questions and guidance related to policy and procedures.
• Supervise activities and conduct performance evaluations for case-management staff.
• Model coaching and case-management strategies.
• Perform case reviews to ensure documentation, policy adherence, and participant compliance.
• Review and approve participant requests for supportive services.
• Coordinate participant transfers and case changes with DHHS and partners.
• Document all participant contacts in case notes.
• Maintain relationships with local DHHS partners and review WPR and performance reports.

Skills

Leadership

Communication

Customer service

Flexibility

PATH/FIP experience

Education

Bachelor’s degree in business, education, human services, or related area

Tools

Microsoft Office

Job description

Team Lead – Case Management

Salary: $56,000 per year.

The Team Lead will oversee the data entry and documentation of Case Manager caseloads, attend all triage and hearing appointments with Department of Health and Human Services partners, and assist with day‑to‑day questions and guidance related to policy and procedures.

Essential Functions

• Help ensure that positive outcomes and program goals are met as required by contract.
• Supervise activities and conduct performance evaluations for case‑management staff.
• Model appropriate coaching and case‑management strategies.
• Perform case reviews to ensure that required documentation is maintained, staff adhere to program policies, and participants comply with participation requirements.
• Review and approve participant requests for supportive services.
• Assist with participant case‑management tasks as needed.
• Document all participant contacts in case notes.
• Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners.
• Review Work Participation Rate (WPR) and other performance reports weekly, and work with staff to address performance issues.
• Maintain a thorough knowledge of PATH policies and procedures.
• Coordinate participant transfers and other case changes with DHHS and other partners.
• Other opportunities as available.

Education and Experience Requirements

• Experience working with FIP recipients/PATH participants and/or other workforce programs.
• Excellent leadership and communication skills, both written and verbal.
• Ability to maintain flexibility as needs of contract require.
• Customer service experience preferred.
• Proficient in Microsoft Office applications.
• Bachelor’s degree in business, education, human services, or related area is preferred.

Equal Opportunity Statement

EDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.