Hybrid Case Management Team Lead

Engineering Design Systems, Inc; Michigan; Hybrid; USD 50,400 - 61,600; Full time

Job summary

Engineering Design Systems, Inc. is currently seeking a Team Lead in Macomb, MI to oversee data entry and documentation of Case Manager caseloads and accompany participants to triage and hearing appointments with DHHS partners.

The role demands strong leadership, excellent written and verbal communication, experience with PATH/FIP programs, and proficiency in Microsoft Office; a Bachelor’s degree is preferred. Hybrid work arrangement available.

Qualifications

• Experience working with FIP recipients/PATH participants and/or other workforce programs.
• Excellent leadership and communication skills, both written and verbal.
• Ability to maintain flexibility as needs of contract require.
• Customer service experience preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Oversee data entry and documentation of Case Manager caseloads.
• Attend triage and hearing appointments with DHHS partners.
• Supervise activities and conduct performance evaluations for case management staff.
• Model appropriate coaching and case management strategies.
• Review and approve participant requests for supportive services.
• Document all participant contacts in case notes.
• Coordinate participant transfers and other case changes with DHHS and partners.
• Review WPR and other performance reports weekly and address issues.

Skills

Leadership

Communication

Customer service

Flexibility

Education

Bachelor’s degree in business, education, human services, or related area

Tools

Microsoft Office

Job description

Engineering Design Systems, Inc. is currently seeking a Team Lead in Macomb, MI to oversee data entry and documentation of Case Manager caseloads and accompany participants to triage and hearing appointments with DHHS partners.

The role demands strong leadership, excellent written and verbal communication, experience with PATH/FIP programs, and proficiency in Microsoft Office; a Bachelor’s degree is preferred. Hybrid work arrangement available.