Team Lead

Educational Data Systems, Inc.; Michigan; On-site; USD 50,000 - 62,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Team Lead to oversee data entry and documentation of Case Manager caseloads, and to coordinate with DHHS partners on triage and hearing appointments.

The role also involves guiding staff, ensuring contract compliance, and maintaining participant records. The ideal candidate will have strong leadership and communication skills, experience with PATH/FIP programs, and proficiency in Microsoft Office.

Qualifications

• Experience leading teams and supervising staff in a program or contract environment.
• Excellent written and verbal communication skills.
• Ability to adapt to changing contract requirements and policies.
• Customer service experience preferred.
• Proficient in Microsoft Office applications.
• Bachelor's degree in business, education, human services, or related area is preferred.

Responsibilities

• Oversee data entry and documentation of Case Manager caseloads.
• Attend triage and hearing appointments with DHHS partners.
• Supervise staff and conduct performance evaluations.
• Review and approve participant requests for supportive services.
• Document all participant contacts in case notes.
• Maintain relationships with local DHHS partners and coordinate transfers.

Skills

Leadership

Communication

Customer service

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Salary: $56,000/year

Scope of Position

The Team Lead will oversee the data entry and documentation of Case Manager caseloads. Attend all triage and hearing appointments with Department of Health and Human Services partners. Assist with the day-to-day questions and guidance related to policy and procedures.

Essential Functions

• Help to ensure that positive outcomes and program goals are met as required by contract
• Supervise activities and conduct performance evaluations for case management staff
• Model appropriate coaching and case management strategies
• Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements
• Review and approve participant requests for supportive services
• Assist with participant case management tasks as needed
• Document all participant contacts in case notes
• Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners
• Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues
• Maintain a thorough knowledge of PATH policies and procedures
• Coordinate participant transfers and other case changes with DHHS and other partners
• Other opportunities as available

Education and Experience Requirements

• Experience working with FIP recipients/PATH participants and/or other workforce programs
• Excellent leadership and communication skills, both written and verbal
• Ability to maintain flexibility as needs of contract require
• Customer service experience preferred
• Proficient in Microsoft Office applications
• Bachelor's degree in business, education, human services, or related area is preferred

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people.

Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country.

EDS I is a National Best and Brightest Companies To Work For award winner.

For over 45 years, EDS I has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces.

The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country.

EDS I also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies.

Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.