Team Coordinator / Office Manager

Panhandle Cleaning & Restoration; Westover (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Free uniforms

Health insurance

Paid time off

Job summary

Panhandle Cleaning & Restoration is seeking a Team Coordinator to manage day-to-day mitigation and repair operations, coordinating dispatch and admin tasks. The role covers jobs from mold to biohazard and requires strong customer focus and problem-solving abilities.

The candidate should have 3 years of admin/finance experience, be proficient in MS Office, and communicate effectively. This on-site role reports to the Branch Manager and supports the Est and PM teams.

Qualifications

• 3 years of administration or accounting/finance experience.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Exchange).
• Strong written and verbal English skills.
• Detail-oriented with strong initiative and customer focus.

Responsibilities

• Respond to and dispatch teams for mitigation and/or repair jobs.
• Inputting jobs into PSA when needed.
• Monitor Job Management reports for mitigation/repair jobs daily.
• Prepare weekly Gross Margin worksheet for production meetings.
• Track KPI dates and follow up with Project Manager.
• Handle first level customer service issues and liaison.

Skills

MS Office Proficiency

Excellent English

Attention to detail

Initiative

Customer focused

Team player

People skills

Problem solving

Education

Associate degree in Administration/Finance

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off

Job Overview:

The primary job of the Team Coordinator is to run the day-to-day Mitigation and/or Repair operations. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.

Essential Job Functions:

• Respond to and dispatch teams to all mitigation and/or repair related jobs and assigning in PSA.
• Inputting jobs into PSA on occasion.
• Monitor Job Management Report related to mitigation and/or repair jobs daily.
• Creating Gross Margin worksheet to report to BM at weekly production meeting.
• Track KPI dates and follows up with Project Manager concerning alerts.
• Participate in first level of customer complaint issues.
• Other duties as assigned.
• Management and accuracy of PSA.
• A/R collection management and documentation.
• Customer Service and liaison.
• All admin and accounting for the team as well as needed assistance to the EST and PM .
• Creating Cheerleader Customers
• Job is entered into PSA and TC is notified.
• TC contacts the customer:
• Schedules appointment
• Confirms data in PSA
• TC creates Repair Binder
• Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
• Participation in weekly production meeting with Branch Manager (BM).

Repairs:

• Assign all new repair jobs to the Project Manager
• Help the Project Manager with difficulties concerning jobs in progress.
• Secure improved pricing for building materials

Skills/Qualifications:

• Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
• Excellent English written and verbal skills
• Attention to detail
• Takes Initiative
• Customer focused
• Team player
• People skills
• Solves Problems

Required experience:

• Administration, Accounting Finance is a plus: 3 years