Team Captain/Supervisor (Housekeeping Supervisor) - Marriott Virginia Beach Oceanfront

Gold Key PHR; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an entry-level supervisory candidate to oversee housekeeping operations. This role is vital in maintaining high cleanliness and quality standards for guest rooms, ensuring a welcoming environment for all guests. The ideal candidate will possess a positive attitude, strong communication skills, and a willingness to learn and develop within the hospitality industry. Join a team that values collaboration and excellence, where your contributions will directly impact guest satisfaction and team success. If you are passionate about providing exceptional service and leading a team, this opportunity is perfect for you.

Qualifications

• Prior housekeeping experience preferred, with good references.
• Good verbal communication and team-building skills are essential.

Responsibilities

• Supervise and motivate housekeeping associates to meet cleanliness standards.
• Conduct inspections and ensure rooms are ready for occupancy.

Skills

Good attitude and work ethic

Verbal communication skills

Team building and motivation

Ability to interact with guests

Willingness to receive training

Education

High School Diploma or GED

Tools

Room Attendant Boards

Cleaning checklists

Job description

Overview

The entry-level supervisory position is responsible for the supervision and motivation of housekeeping Associates. The primary focus of this position is to ensure that all guest rooms meet property SSI in all areas including cleanliness, quality, and efficiency.

Responsibilities

Level One

Know your job.

• Complete job skills training and possess a clear knowledge of the job
• Know property standards (SSI) and room types
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time.

• Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform
• Follow clock in and out procedures

Be on stage.

• Maintain a friendly, approachable, always willing to assist attitude
• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
• Use approved verbiage, scripting when interacting with all guests
• Follow proper procedure and scripting when entering a guest room

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company’s service culture, “The Keys to Making it Right.”
• Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role

Work smart.

• Use the Room Attendant Boards with instructions for sequence, special requests, and clean types to complete an inspection on each room after it has been cleaned
• Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants need your assistance or guidance
• Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are clean and set to documented SSI before turning over for occupancy

Use your tools.

• Ensure cart of caddy (if applicable) is set up to standard
• Use the approved tools and checklists to complete assigned tasks
• Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved

Measure Up.

• Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department

Respect the space.

• Keep your work area, cart, and closets clean and organized
• Report and ensure resolution of any deficiencies in rooms or public areas promptly

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

• Cooperate with other Associates and supervisors striving to create a positive work environment.
• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications

• Good attitude and work ethic practices
• Ability to interact with hotel/resort guests and staff alike
• Ability to speak English preferred
• Prior housekeeping work experience preferred.
• Prior experience and with good references as a Room Attendant, one year preferred, to reflect stability
• Good attitude and manner in dealing with people, easy to work with and for
• Good verbal communication skills, ability to read and write English
• Team building and motivation skills
• Willingness to receive development and supervisory training.

Experience commensurate or transferable skill set is primary consideration - past work as hospital surgery room inspection, prison cleaning squad leader, etc.

Education: HS - GED - or overseas equivalence is desired.