Restaurant Supervisor - Orion's Roof, Marriott Virginia Beach Oceanfront

Gold Key PHR; Virginia Beach (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Restaurant Supervisor to enhance the guest experience by managing front-of-house operations effectively. This role involves coordinating staff, ensuring compliance with safety and service standards, and fostering a positive team environment. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality. Join this dynamic team and contribute to creating memorable dining experiences while maximizing revenue and maintaining high-quality service standards.

Qualifications

• Excellent communication skills and ability to lead a team.
• Prior supervisory experience in a restaurant or hospitality setting.

Responsibilities

• Coordinate front-of-house operations and ensure guest satisfaction.
• Train and supervise staff while managing safety and compliance.

Skills

English Communication

Supervisory Experience

Computer Skills

Multi-tasking

Leadership

Problem-solving

Flexibility

Team Building

Education

Post-high school education

Four-year degree

Tools

Hospitality Software

Job description

Overview

Restaurant Supervisors coordinate and manage all aspects of the front-of-house guest experience during a shift.

Responsibilities

Level One

Responsibilities of Gold Key|PHR Supervisors:

1. Understand the needs of the shift, deploy resources, and communicate the plan to staff to ensure timely delivery of products and services according to department standards.
2. Utilize the department’s Job Skill Handbooks to coach and train associates consistently.
3. Use approved tools and checklists to set daily expectations and ensure task completion.
4. Provide daily motivation and encouragement to foster teamwork and excellent service.
5. Monitor daily time and attendance, adjusting as needed to meet labor budgets.
6. Follow Service Recovery guidelines to resolve guest concerns satisfactorily and escalate when necessary.
7. Promote Gold Key/PHR’s service culture, "The Keys to Making it Right," focusing on guest satisfaction.
8. Inspect assigned areas regularly to ensure standards, cleanliness, environment, and guest experience are maintained, taking corrective actions when needed.
9. Manage safety and security procedures proactively to prevent accidents and ensure a healthy environment.
10. Ensure compliance with all training requirements, including new hire, certification, and re-certification.
11. Perform other duties as assigned, including assigning staff duties, interacting courteously with guests and staff, greeting guests, and handling requests promptly.
12. Prepare pre-shift reports, conduct daily meetings, and record work data and reports.
13. Investigate complaints and take corrective actions during guest interactions.
14. Maintain knowledge of hotel/franchise standards and techniques.
15. Complete safety training and review management reports regularly.
16. Attend weekly staff meetings and oversee special projects.
17. Ensure QA standards are met and assist with inventory management as needed.
18. Train and supervise staff, enforce uniform standards, and report safety issues.
19. Manage outlet budgets to maximize revenue and control expenses.
20. Implement company programs and ensure compliance with SOPs, safety, and regulations, taking ownership of shifts.
21. Respond to customer trends and issues to enhance guest experience and sales.
22. Promote a safe workplace, monitor sanitation, and protect assets.
23. Perform other responsibilities as assigned.

Qualifications

Skills: Excellent English communication, prior supervisory experience preferred, computer skills, ability to multi-task, positive attitude, leadership, problem-solving, flexibility, team building.

Education: More than two years post-high school education; a four-year degree is preferred.

Experience: Restaurant supervisory or equivalent experience, knowledge of hospitality principles, supervisory/management communication skills, proficiency with relevant software.