Tea Around Town Supervisor, NY

TopView Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

Paid Time Off (PTO)

Job summary

A dynamic service provider in New York seeks a Supervisor for its innovative tea room service on a double decker bus. The role includes coordinating staff schedules, ensuring smooth operations, and providing excellent customer service. Candidates should have at least one year of leadership experience in the restaurant industry and be able to work weekends. This position offers benefits like health insurance, vision, and dental coverage.

Qualifications

• 1 year previous leadership experience in the restaurant industry.
• Knowledge of culinary terminology and food preparation techniques is beneficial.
• Ability to consistently work weekends; flexibility required.
• Ability to work in a fast-paced environment while maintaining attention to detail
• Ability to consistently work weekends (Friday, Saturday, and Sunday)
• General flexibility to work 9 hours 8am-9:30pm

Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff.
• Confirm daily trips with calendar and reservation reports.
• Maintain high standards to ensure a 'WOW' experience.
• Ensure all materials needed for the day are sent with the Tea Bus operation
• Provide relief where needed amongst staff
• Maneuver to assist cover any call outs
• Facilitate ticket scanning and customer boarding
• Coaching and training as needed
• Report any inventory/bus needs
• Communicate daily operations in comprehensive reports
• Maintain a level of high standards to ensure a “WOW” experience

Skills

Leadership experience

Strong time management

Excellent customer service

Attention to detail in a fast-paced environment

Job description

Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency.

Powered by in-house technology, TopView Group creates unique global experiences. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events i.e. Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.

Supervisor Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff
• Confirm daily trips with calendar and reservation reports
• Communicate and coordinate with the NYC kitchen daily counts and assistance
• Ensure all materials needed for the day are sent with the Tea Bus operation
• Provide relief where needed amongst staff
• Maneuver to assist cover any call outs
• Facilitate ticket scanning and customer boarding
• Coaching and training as needed.
• Report any inventory/bus needs.
• Communicate daily operations in comprehensive reports
• Maintain a level of high standards to ensure a “WOW” experience.

Requirements

• 1 year previous leadership experience in the restaurant industry
• Knowledge of culinary terminology and food preparation techniques is beneficial.
• Strong time management skills to prioritize tasks effectively.
• Excellent customer service skills to provide a positive dining experience for guests.
• Ability to work in a fast-paced environment while maintaining attention to detail
• Ability to consistently work weekends (ever Friday, Saturday, and Sunday)
• General Flexibility to work 9 hours 8am-9:30pm

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Benefits

• Health insurance, vision, dental
• PTO