Tea Around Town Supervisor, NY

TopView Sightseeing; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

TopView Sightseeing in New York, NY is seeking a team leader to oversee operations for the Tea Around Town product on a double-decker bus. The ideal candidate will have a minimum of one year of leadership experience in the restaurant industry, along with excellent customer service skills and strong time management abilities. This full-time role requires flexibility to work weekends and long hours to ensure a seamless and delightful experience for guests.

Qualifications

• 1 year previous leadership experience in the restaurant industry.
• Strong time management skills to prioritize tasks effectively.
• Excellent customer service skills to provide a positive dining experience.

Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff.
• Confirm daily trips with calendar and reservation reports.
• Facilitate ticket scanning and customer boarding.

Skills

Customer service skills

Leadership experience

Time management skills

Knowledge of culinary terminology

Job description

Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency.

Powered by in-house technology, TopView Group creates unique global experiences. Our rapidly growing portfolio of products includes hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.

Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff
• Confirm daily trips with calendar and reservation reports
• Communicate and coordinate with the NYC kitchen daily counts and assistance
• Ensure all materials needed for the day are sent with the Tea Bus operation
• Provide relief where needed among staff
• Maneuver to assist cover any call outs
• Facilitate ticket scanning and customer boarding
• Coaching and training as needed
• Report any inventory/bus needs
• Communicate daily operations in comprehensive reports
• Maintain a level of high standards to ensure a “WOW” experience

Qualifications

• 1 year previous leadership experience in the restaurant industry
• Knowledge of culinary terminology and food preparation techniques is beneficial.
• Strong time management skills to prioritize tasks effectively.
• Excellent customer service skills to provide a positive dining experience for guests.
• Ability to work in a fast-paced environment while maintaining attention to detail
• Ability to consistently work weekends (every Friday, Saturday, and Sunday)
• General flexibility to work 9 hours 8am-9:30pm

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.