Supervisor, Tea Around Town

TopView Group; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A dynamic hospitality firm seeks an experienced Supervisor in Atlanta to oversee operational aspects of Tea Around Town. The ideal candidate will coordinate daily schedules, catering orders, and maintain high standards for customer experiences. Previous hospitality experience is preferred along with strong time management and customer service skills. This role is pivotal in ensuring seamless business operations to deliver world-class service in a unique tea room environment atop a double-decker bus.

Qualifications

• Previous experience in the hospitality or food service industry preferred.
• Knowledge of culinary terminology and food preparation techniques beneficial.
• Attention to detail is essential.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff.
• Communicate the food predictions to the caterer on scheduled days.
• Maintain high standards to ensure a 'WOW' experience for customers.
• Ensure all materials needed for the day are sent with the Tea Bus operation.
• Provide relief where needed amongst staff.
• Maneuver to assist cover any call outs.
• Facilitate ticket scanning and customer boarding.
• Coaching and training as needed.
• Report any inventory/bus needs.
• Communicate daily operations in comprehensive reports.
• Communicate any challenges with the WDC Operations for support.
• Maintain a level of high standards to ensure a “WOW” experience.

Skills

Strong time management skills

Excellent customer service skills

Ability to work in a fast-paced environment

Job description

We are seeking a highly motivated and experienced professional to oversee the operational aspects of Tea Around Town in our newest operational location: Atlanta. In this role, you will be responsible for the Tea Around Town experience and play an important role in supporting organizational growth and ensuring seamless execution of business operations. The ideal candidate will be highly organized with exceptional attention to detail and a proven track record of creating great customer experiences.

Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency.

Powered by in-house technology, TopView Group creates unique global experiences. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events i.e. Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.

Supervisor Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff
• Coordinate and confirm daily catering orders
• Communicate the food predictions to the caterer Monday/Wednesday/Friday
• Ensure all materials needed for the day are sent with the Tea Bus operation
• Provide relief where needed amongst staff
• Maneuver to assist cover any call outs
• Facilitate ticket scanning and customer boarding
• Coaching and training as needed
• Report any inventory/bus needs
• Communicate daily operations in comprehensive reports
• Communicate any challenges with the WDC Operations for support
• Maintain a level of high standards to ensure a “WOW” experience

Experience

• Previous experience in the hospitality or food service industry is preferred
• Knowledge of culinary terminology and food preparation techniques is beneficial
• Strong time management skills to prioritize tasks effectively
• Excellent customer service skills to provide a positive dining experience for guests
• Ability to work in a fast-paced environment while maintaining attention to detail
• Experience with bussing tables and maintaining cleanliness in the dining area

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.