Tea Around Town Supervisor, NY

TopView Group; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance, vision, dental

PTO

Job summary

A prominent hospitality company in New York is seeking a Supervisor to coordinate staff and ensure exceptional customer experiences for guests on a unique dining bus. The role requires leadership experience in the restaurant sector and excellent customer service skills. Responsibilities include managing daily schedules, coordinating operations, and training staff to maintain high standards. The company offers health insurance and PTO, and flexibility in hours is necessary.

Qualifications

• 1 year previous leadership experience in the restaurant industry.
• Strong time management skills to prioritize tasks effectively.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff.
• Confirm daily trips with calendar and reservation reports.
• Maintain high standards to ensure a 'WOW' experience.

Skills

Leadership experience

Customer service

Time management

Attention to detail

Job description

Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency.

Powered by in-house technology, TopView Group creates unique global experiences. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events i.e. Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.

Supervisor Responsibilities

• Coordinate daily schedules and ensure appropriate coverage for staff
• Confirm daily trips with calendar and reservation reports
• Communicate and coordinate with the NYC kitchen daily counts and assistance
• Ensure all materials needed for the day are sent with the Tea Bus operation
• Provide relief where needed amongst staff
• Maneuver to assist cover any call outs
• Facilitate ticket scanning and customer boarding
• Coaching and training as needed.
• Report any inventory/bus needs.
• Communicate daily operations in comprehensive reports
• Maintain a level of high standards to ensure a “WOW” experience.

Requirements

• 1 year previous leadership experience in the restaurant industry
• Knowledge of culinary terminology and food preparation techniques is beneficial.
• Strong time management skills to prioritize tasks effectively.
• Excellent customer service skills to provide a positive dining experience for guests.
• Ability to work in a fast-paced environment while maintaining attention to detail
• Ability to consistently work weekends (ever Friday, Saturday, and Sunday)
• General Flexibility to work 9 hours 8am-9:30pm

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Benefits

• Health insurance, vision, dental
• PTO