TDI Claims Administration Associate

Pacific Life; Atlanta (GA); On-site; USD 24,796 - 26,174; Part time

Benefits offered by this job

Paid vacation days

401(k)

Medical coverage

Dental coverage

Life insurance plans

Additional benefits available

Job summary

Pacific Guardian Life is seeking a detail-oriented TDI Claims Administration Associate for our Honolulu office. You will maintain TDI files, serve customers and agents, and support check distribution with signatures and records.

The role requires a high school diploma and at least one year in an office setting, with strong communication skills and the ability to manage deadlines. Proficiency in Microsoft Office is expected, along with a customer-focused mindset.

Qualifications

• High school diploma required.
• 1 year of office experience.
• Strong customer service via phone and in person.
• Excellent written and verbal communication abilities.
• Basic understanding of office administration practices.

Responsibilities

• Maintain TDI files and records with accuracy.
• Provide excellent service to customers and agents.
• Assist with check distribution processes: signatures, copies, mailing/faxing/e-mail records.
• Prepare and balance monthly employer statements and other admin duties.
• Collaborate with Claims Examiners; use teamwork to solve issues.

Skills

Verbal communication

Written communication

Microsoft Office

Attention to detail

Customer service

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Position Overview

Pacific Guardian Life is seeking a highly qualified and results-driven individual to fill a TDI Claims Administration Associate position in our Honolulu office.

Responsibilities

• Maintain Temporary Disability Insurance (TDI) files.
• Provide excellent service to customers and agents.
• Support the check distribution process by obtaining signatures, making copies, and mailing/faxing/e‑mail records as requested.
• Prepare and balance monthly employer statements and perform other administrative duties as assigned.
• Work closely with Claims Examiners; teamwork and problem-solving skills required.

Minimum Qualifications

• High school diploma.
• One (1) year of work experience in an office environment.
• Demonstrated ability to provide exemplary customer service via telephone conversation and in person.
• Excellent written and verbal communication skills; ability to effectively communicate policy information with the public, agents and personnel at all levels of the organization.
• Basic knowledge of general business/office administration practices.
• Well-ordered and attentive to detail; ability to prioritize work and meet critical deadlines.
• Ability to be flexible and responsive to unexpected demands; ability to handle difficult and stressful situations effectively.
• Proven ability to calculate and apply basic mathematical formulas.
• Ability to operate a personal computer and other office equipment.
• Working knowledge of Microsoft Office (e.g., Excel, Word, Outlook).

Compensation & Benefits

Salary: $18 – $19 per hour.

Benefits include:

• Paid vacation days
• 401(k)
• Medical coverage
• Dental coverage
• Life insurance plans
• Additional benefits available

No relocation assistance provided.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We’ve implemented comprehensive fair hiring practices and are committed to supporting all employees as their careers develop.

Contact Information

Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814

Email: [e-mail] (link sends e‑mail)
Fax: [phone]

For more information, please feel free to contact a member of our Human Resources department at [phone].

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