Producer Services Administrator

Pacific Life; Atlanta (GA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Paid vacation days

401(k)

Medical coverage

Dental coverage

Life insurance plans

Job summary

Pacific Guardian Life is seeking a detail‑oriented Producer Services Administrator to support license registrations, renewals, and contract management for external agents and brokers in our Honolulu office.

You will provide producers with sales illustrations, forms, and related documentation, while tracking training records and agent master files. The role emphasizes service excellence and cross‑department collaboration.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum of 2 continuous years of administrative experience, preferably with an insurance company.
• Excellent written and verbal communication skills; ability to convey policy information to the public, agents, and personnel at all levels.
• Well-organized, detail-oriented, and able to prioritize work and meet critical deadlines with minimal supervision.
• Ability to read and interpret insurance policies, procedures, and related documents.

Responsibilities

• Support license registration, renewals, and contract management for external agents and brokers.
• Provide producers with sales illustrations, forms, and related documentation.
• Track and maintain training records, change requests, and agent master files.
• Deliver exceptional service to field force and collaborate with internal departments.

Skills

Communication skills

Organization & time management

Customer service

Policy interpretation

Problem solving

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office

Job description

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a Producer Services Administrator position in our Honolulu office.

The Producer Services Administrator will work with external agents and brokers to support license registration, renewals, contract management and provide producers with sales illustrations, forms and related support. The role tracks and maintains records of training and change requests, manages agent master files, and delivers exemplary service to our field force while assisting other internal teams.

Key Responsibilities

• Support license registration, renewals, and contract management for external agents and brokers.
• Provide producers with sales illustrations, forms, and related documentation.
• Track and maintain training records, change requests, and agent master files.
• Deliver exceptional service to field force and collaborate with internal departments.

Minimum Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum of 2 continuous years of administrative experience, preferably with an insurance company.
• Excellent written and verbal communication skills; ability to convey policy information to the public, agents, and personnel at all levels.
• Well‑organized, detail-oriented, and able to prioritize work and meet critical deadlines with minimal supervision.
• Ability to read and interpret insurance policies, procedures, and related documents.
• Maintain a high standard of productivity, efficiency, and accuracy.
• Problem‑solving skills in situations with limited standardization; ability to verify accuracy of methods and procedures.
• Two or more years’ experience using Windows‑based PCs; intermediate to advanced MS Office skills (Word, Excel, PowerPoint, Outlook); ability to create and maintain spreadsheets.
• Customer service skills: friendly and helpful demeanor, clear dictation, prompt call answering, and conflict resolution.

Salary

$20 – $25 per hour.

Benefits

Paid vacation days, 401(k), medical coverage, dental coverage, life insurance plans, and more.

Equal Opportunity Employer

Pacific Guardian Life is an Equal Opportunity Employer. This organization participates in E‑Verify.