Individual Life Administration Specialist

Pacific Life; Atlanta (GA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Paid vacation days

401(k) plan

Medical coverage

Dental coverage

Life insurance

Job summary

Pacific Guardian Life is seeking an Individual Life Administration Specialist to manage policy administration for the Individual Life line and support quality improvements in operations and service.

The role requires strong written and verbal communication, meticulous attention to detail, and the ability to work effectively with customers, agents, and internal staff across levels. A high school diploma is required, with an Associate’s degree preferred.

Qualifications

• Strong written and verbal communication skills and ability to interact with customers and agents.
• Experience interpreting instructions, policies and procedures with accuracy.
• Ability to prioritize tasks and meet deadlines in a detail‑oriented environment.
• Proficient use of Microsoft Office Suite and basic math for policy administration.

Responsibilities

• The Individual Life Administration Specialist handles policy administration for the Individual Life line and supports quality improvements in operations and service.

Skills

Communication skills

Adaptability

Time management

Problem solving

Attention to detail

Education

High school diploma

Associate's degree

Tools

Microsoft Office

Microsoft Word

Microsoft Outlook

Microsoft Excel

OneNote

Job description

Pacific Guardian Life is seeking a highly qualified Individual Life Administration Specialist for its Honolulu office.

As an Equal Opportunity Employer, we have implemented comprehensive fair hiring practices and are committed to supporting all employees as their careers develop.

Benefits:

• Paid vacation days
• 401(k) plan
• Medical coverage
• Dental coverage
• Life insurance plans and more

Responsibilities

The Individual Life Administration Specialist is responsible for the administration of policies for the Individual Life line of business and will support quality improvements and standardization in operations and service.

Qualifications

• High school diploma required; Associate’s Degree preferred.
• Minimum two continuous years of administrative experience, preferably with an insurance company, or an equivalent combination of education, training, and/or experience.
• Ability to read, analyze, and interpret instructions and procedures furnished in written and oral form; apply common sense to carry out instructions; solve practical problems.
• Ability to comprehend and interpret documents such as insurance policies and technical procedures and determine course of action based on guidelines.
• Strong written and verbal communication skills; effective in communicating policy information with the general public, agents, and personnel at all levels.
• Flexibility, cooperation, and adaptability; ability to work effectively with customers and personnel at all levels.
• Prioritization and meeting critical deadlines; organized and attentive to detail; maintain high productivity, efficiency, and accuracy under pressure.
• Ability to calculate and apply basic mathematical formulas, use of units of measure, whole numbers, common fractions, and decimals.
• Ability to operate a personal computer, 10-key calculator, typewriter, copy machine, and FAX machine.
• Working knowledge of Microsoft Office Suite (Word, Outlook, Excel, OneNote).