Customer Service Representative

Pacific Life; Atlanta (GA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Health insurance

Paid time off

Flexible schedule

Job summary

Pacific Guardian Life is hiring a Customer Service Representative for our Honolulu office. You will service Individual Life and Annuity clients, answering questions and resolving issues to help them make informed policy decisions.

Requirements include an Associate’s degree, 1 year of customer service, and Hawaii Life Insurance license within 3 months. Strong communication, multitasking, and problem-solving skills are essential in a fast-paced, in-person setting.

Qualifications

• Associate’s degree required.
• 1 year customer service experience.
• Insurance/financial-services experience preferred.
• Experience in a call-center environment or ability to handle a high volume of calls.
• Hawaii Life Insurance License within 3 months from date of hire.
• Effective communication with internal and external customers and company personnel at all levels.
• Desire and initiative to learn about insurance and financial service concepts: product features, financial, insurance, taxes, and estate planning.
• Flexible, cooperative and able to adapt to change; able to work positively with individuals of varying personality types and high emotional intelligence level.
• Time-management skills, well-organized and attentive to detail.
• Proven ability to independently analyze and problem-solve to resolve customer issues.
• Basic math skills: addition, subtraction, multiplication, division, percentages, decimals.
• Working knowledge of personal computer and Microsoft Office suite (Word, Outlook, Excel, and OneNote).
• Maintains a high standard of productivity, efficiency and accuracy while working under pressure.

Responsibilities

• Provide prompt, courteous, and accurate information to clients and agents.
• Answer questions, resolve issues, and help clients meet their requests.
• Help customers make informed decisions about their policies using verbal and written communication.

Skills

Customer service

Call center experience

Insurance/financial services

Problem solving

Time management

MS Office (Word, Outlook, Excel, OneNo

Education

Associate’s degree

Job description

Overview

Pacific Guardian Life is seeking a highly qualified and results‑driven individual to fill a Customer Service Representative position in our Honolulu office. The Customer Service Representative is responsible for servicing Individual Life and Annuity clients by providing prompt, courteous and accurate information to clients and agents using verbal and written communication. The representative will help customers make informed decisions about their policies by answering questions, resolving issues, and helping them meet their requests.

Minimum Qualifications

• Associate’s degree.
• One (1) year customer service experience.
• Insurance/financial‑services experience preferred.
• Experience in a call‑center environment desired or ability to handle a high volume of calls and service requests in a fast‑paced environment.
• Attainment of the State of Hawaii Life Insurance License within three months from date of hire.
• Effective communication (reading, writing and verbally) with internal and external customers and company personnel at all levels.
• Desire and initiative to learn about insurance and financial service concepts: product features, financial, insurance, taxes, and estate planning.
• Flexible, cooperative and able to adapt to change; able to work positively with individuals of varying personality types and high emotional intelligence level.
• Time‑management skills, well‑organized and attentive to detail.
• Proven ability to independently analyze and problem‑solve to resolve customer issues.
• Basic math skills: addition, subtraction, multiplication, division, percentages, decimals.
• Working knowledge of personal computer and Microsoft Office suite (Word, Outlook, Excel, and OneNote).
• Maintains a high standard of productivity, efficiency and accuracy while working under pressure.

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Flexible schedule

Work setting: In‑person. Shift: Day shift. Weekly days: Monday to Friday. Location: Honolulu, HI 96814. Salary: $20.00 – $25.00 per hour. Full‑time.

This organization participates in E‑Verify.