TDI Premium Accounting Specialist

Pacific Life; Atlanta (GA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Paid vacation days

401(k) retirement plan

Medical coverage

Dental coverage

Life insurance plans

Additional benefits available

Job summary

Pacific Guardian Life is seeking a TDI Premium Accounting Specialist in Honolulu, HI. You will process premium payments, send statements and reminders, and deliver outstanding customer service via phone and email.

The role requires meticulous record-keeping, strong communication, and the ability to work with policy administration systems to document all customer interactions.

Qualifications

• High school diploma required; associate’s degree preferred.
• Minimum two years of office experience, preferably in insurance.
• Demonstrated ability to provide exemplary customer service.
• Strong written and verbal communication; able to explain policy information clearly.
• Well-organized and detail‑oriented; able to prioritize and meet deadlines.
• Flexible and able to handle stressful situations.
• Able to read and interpret insurance policies, contracts, and operating instructions.
• Proficient in basic math and recalculating premium payments.
• Capable of operating standard office equipment (computer, 10-key calculator, copier, fax).
• Working knowledge of Word, Excel, and Outlook.

Responsibilities

• Process TDI premium payments.
• Send premium statements and reminders for late payments.
• Provide exemplary customer service via phone and email, responding promptly to requests.
• Document all customer interactions in the policy administration system.

Skills

Customer service

Communication skills

Detail oriented

Prioritization

Read & interpret documents

Mathematical calculations

Office equipment handling

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Position

TDI Premium Accounting Specialist

Location

Honolulu, HI

Responsibilities

• Process TDI premium payments.
• Send premium statements and reminders for late payments.
• Provide exemplary customer service via phone and email, responding to customer requests in a timely manner.
• Document all customer interactions in the policy administration system.

Minimum Qualifications

• High school diploma; associate’s degree preferred.
• Minimum two (2) continuous years of office experience, preferably with an insurance company.
• Demonstrated ability to provide exemplary customer service.
• Strong written and verbal communication skills; able to effectively communicate policy information with the public, agents, and personnel at all levels.
• Well‑organized and attentive to detail; able to prioritize work and meet critical deadlines with minimal supervision.
• Ability to be flexible and responsive to unexpected demands and to handle difficult, stressful situations effectively.
• Ability to read and interpret documents such as insurance policies, contracts, and operating instructions.
• Proven ability to calculate and apply basic mathematical formulas, including recalculating premium payments.
• Ability to operate key office equipment (computer, 10‑key calculator, typewriter, copy machine, FAX machine).
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Salary

$19 – $20 per hour

Benefits

• Paid vacation days
• 401(k) retirement plan
• Medical coverage
• Dental coverage
• Life insurance plans
• Additional benefits available

Equal Opportunity Employer

Pacific Guardian Life is an Equal Opportunity Employer. We are committed to fair hiring practices and supporting all employees as their careers develop.

Contact

Pacific Guardian Life
Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E‑mail: [e-mail]
Fax: [phone]

For more information, please contact the Human Resources department at [phone].

This organization participates in E‑Verify.