TDCJ - Network Specialist I,II,III - Field Support

Texas Department Of Criminal Justice; Childress (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Texas Department Of Criminal Justice seeks an IT support professional to manage ITSM tickets, respond to user needs, and troubleshoot complex hardware, software, and network issues. You will install and maintain network equipment and structured cabling across state facilities.

You may work in telecom rooms, crawl spaces, rooftops, and ceilings. Travel 25% is required to cover prisons, offices, and facilities statewide.

Qualifications

• HS diploma or equivalent.
• At least 1 year IT work experience.
• Ability to work with minimal supervision.
• Install, troubleshoot, and maintain hardware and software related to networks, computers, peripherals, and video surveillance systems.
• Ability to conduct IT product evaluation.
• Ability to identify strengths, weaknesses, and benefits of IT systems to the agency.
• Troubleshoot and maintain video surveillance systems.
• Strong organizational, written, and oral communication skills.
• Able to work overtime or on weekends/holidays.

Responsibilities

• Provide technical support by managing ITSM tickets, responding to customer needs, and troubleshooting complex hardware, software, and network issues.
• Install, configure, and maintain network equipment and structured cabling using specialized tools and diagnostic equipment.
• Work across multiple facilities (admin offices, prisons, parole offices, jails, production facilities) statewide; navigate various technically challenging environments.

Skills

IT work experience

Minimal supervision

Video surveillance systems

Network troubleshooting

Hardware installation

Software installation

Education

Associate degree

Bachelor's degree

Tools

CompTIA A+/Network+/Security+

Job description

• Job Duties: Provide technical support by managing service requests through an IT service management (ITSM) ticketing system, responding to customer needs, and troubleshooting complex hardware, software, and network issues. Install, configure, and maintain network equipment and structured cabling using specialized tools and diagnostic equipment servicing TDCJ administrative offices, prisons, parole offices, jails, and production facilities throughout the State of Texas. Working environments include building network infrastructure, including telecommunications rooms, climbing inside ceilings, on rooftops, inside crawl spaces, and utility areas.

  You'd be a GOOD fit if:
  You have an HS diploma.
  You have one year of Information Technology work experience.
  You can work with minimal supervision.
  You are able to and have skills to perform installation, troubleshooting, and maintenance of hardware, and software related to networks, computers, peripherals, and video surveillance systems.
  You have the skill to conduct IT related product evaluation.
  You are able to identify strengths, weaknesses, and potential benefits of IT systems to the agency.
  You are able to troubleshoot and maintain video surveillance systems.
  You possess organizational skills, written and oral communication skills.
  You can work overtime or in emergent situations on weekends or holidays.

  You'd be a GREAT fit if:
  You are certified by COMP-TIA in A+, Network+, Or Security+.
  You have more than 3 years of IT work experience.
  You have an Associate or Bachelors College Degree from an accredited college or university.

• Additional Information: Travel 25% - Position may spend 15 nights away per month Work Site Visits No Study Material No Pre-Service Training Academy Required No Hazardous Duty/Longevity Position Longevity

• Outside applicants will be required to submit to pre-employment drug testing as a condition of employment.

  Contact Information: Questions concerning this Questions concerning the applicationposition can be directed to: process can be directed to: Roberta Poehl Kathy ChandonnetHiring Manager OR Human Resources 936-437-2239 936-437-4106 [e-mail] [e-mail]

  Important Note to the Candidate: Military Preference To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application. Military Occupation Specialty Codes https://hr.sao.texas.gov/CompensationSystem/JobDescriptionsClick on the occupational category for the position. Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

  Eligibility: An applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

  EEO Statement: The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.