Taxpayer Support Specialist - Evening Shift

State of Arkansas; Hot Springs (AR); In loco; USD 39.000 - 58.000; Tempo pieno

Descrizione del lavoro

Talentify is seeking a Customer Service Specialist in Arkansas to deliver accurate information to taxpayers and the public via in-person and multi-channel support. You will apply tax and child support policies, assist with form completion, and guide customers through filing processes while maintaining compliance and high service standards.

The role emphasizes accuracy, confidentiality, and teamwork within a fast-paced government revenue environment and requires strong problem-solving and

Competenze

• Excellent verbal and written communication skills.
• Ability to interact professionally with taxpayers and customers.
• Strong attention to detail and accuracy in documentation.
• Ability to handle sensitive information with discretion.

Mansioni

• Provide high-quality customer service by responding to inquiries in person, by phone, or email.
• Explain tax laws, payment processes, and related services clearly.
• Assist customers with tax forms, filing procedures, and understanding obligations.
• Record and document interactions and resolutions in the department's systems.
• Educate taxpayers on filing methods and ensure compliance with rules.

Conoscenze

Customer service

Communication

Interpersonal skills

Attention to detail

Discretion

Formazione

High school diploma

Descrizione del lavoro

Talentify is seeking a Customer Service Specialist in Arkansas to deliver accurate information to taxpayers and the public via in-person and multi-channel support. You will apply tax and child support policies, assist with form completion, and guide customers through filing processes while maintaining compliance and high service standards.

The role emphasizes accuracy, confidentiality, and teamwork within a fast-paced government revenue environment and requires strong problem-solving and