Taxpayer Experience Specialist

State of Arkansas; Rock (AR); On-site; USD 39,000 - 58,000; Full time

Job summary

State of Arkansas's Department of Finance and Administration is seeking a Customer Service Specialist to assist taxpayers and the public with state tax inquiries, payments, and child support, handling inquiries in person, by phone, email, or other channels.

The successful candidate will be skilled at problem solving, knowledgeable about state tax or child support policies, and able to deliver timely, accurate information while maintaining compliance and a positive customer experience.

Qualifications

• Strong interpersonal and communication skills required.
• Ability to explain tax laws and processes clearly.
• Attention to detail in documenting customer interactions.

Responsibilities

• Provide high-quality customer service on tax and child support inquiries.
• Assist with completion of tax forms and payment processes.
• Explain filing options and guide customers through online, mail, or in-person submissions.
• Record and document interactions and outcomes in departmental systems.

Skills

Interpersonal skills

Verbal communication

Written communication

Active listening

Problem solving

Education

High school diploma

Job description

State of Arkansas's Department of Finance and Administration is seeking a Customer Service Specialist to assist taxpayers and the public with state tax inquiries, payments, and child support, handling inquiries in person, by phone, email, or other channels.

The successful candidate will be skilled at problem solving, knowledgeable about state tax or child support policies, and able to deliver timely, accurate information while maintaining compliance and a positive customer experience.