Tax & Revenue Support Specialist

State of Arkansas; Conway (AR); On-site; USD 39,000 - 58,000; Full time

Job summary

The State of Arkansas is seeking a Customer Service Specialist – Career Path in the Revenue Programs area. This role handles taxpayer inquiries and public service through in-person, phone, and electronic channels, providing accurate information and guiding users through tax processes.

Minimum qualifications include a high school diploma and strong communication, problem-solving, and data-recording skills to ensure compliance and a positive customer experience.

Qualifications

• High school diploma required; promotion depends on demonstrated skills and performance.
• Ability to interact professionally with taxpayers and customers.
• Strong verbal and written communication; ability to explain complex tax matters clearly.
• Active listening, critical thinking, and problem-solving to resolve issues.
• Discretion with sensitive taxpayer information and confidentiality.

Responsibilities

• Provide high-quality customer service by responding to inquiries across channels.
• Explain tax laws, payment processes, and related services to taxpayers.
• Assist with completing tax and other forms and understanding obligations.
• Record and document interactions accurately in department systems.
• Escalate complex cases to appropriate units for resolution.
• Support administrative tasks including payments and filing.

Skills

Customer Service

Interpersonal skills

Verbal & written communication

Active listening

Problem solving

Attention to detail

Discretion

Education

High school diploma

Job description

The State of Arkansas is seeking a Customer Service Specialist – Career Path in the Revenue Programs area. This role handles taxpayer inquiries and public service through in-person, phone, and electronic channels, providing accurate information and guiding users through tax processes.

Minimum qualifications include a high school diploma and strong communication, problem-solving, and data-recording skills to ensure compliance and a positive customer experience.