Tax & Revenue Support Specialist

State of Arkansas; Hope (AR); On-site; USD 39,000 - 58,000; Full time

Job summary

The State of Arkansas is seeking a Customer Service Specialist to assist taxpayers and the public with state tax inquiries, payments, and related services. This role involves in-person support as well as communication by phone, email, and other channels.

The ideal candidate will have strong problem-solving abilities, knowledge of state tax policies, excellent verbal and written communication, and careful record-keeping to ensure accurate, timely resolutions while maintaining compliance.

Qualifications

• Provide exceptional customer service on state tax inquiries and payments.
• Explain tax laws, payment processes, and related services clearly.
• Record interactions accurately in department systems.

Responsibilities

• Respond to taxpayer and customer inquiries via in-person, phone, and email.
• Assist with completion of tax forms and filing procedures.
• Explain filing methods and ensure compliance with state tax laws.
• Elevate complex cases to appropriate departments as needed.
• Maintain up-to-date records and provide receipts for transactions.

Skills

Customer service

Tax knowledge

Problem solving

Interpersonal skills

Active listening

Communication

Critical thinking

Attention to detail

Discretion / confidentiality

Education

High school diploma

Job description

The State of Arkansas is seeking a Customer Service Specialist to assist taxpayers and the public with state tax inquiries, payments, and related services. This role involves in-person support as well as communication by phone, email, and other channels.

The ideal candidate will have strong problem-solving abilities, knowledge of state tax policies, excellent verbal and written communication, and careful record-keeping to ensure accurate, timely resolutions while maintaining compliance.