Taxpayer Services Specialist

Talentify; Little Rock (AR); On-site; USD 39,000 - 58,000; Full time

Job summary

The Arkansas Department of Finance and Administration is seeking a Customer Service Specialist to assist taxpayers with state tax inquiries, payments, and child support services. The role emphasizes problem solving, tax policy knowledge, and delivering accurate information across in-person, phone, and email channels.

Ideal candidates will have a high school diploma and strong communication skills, with the ability to handle sensitive information confidentially while following state regulations

Qualifications

• A high school diploma.
• Strong interpersonal and written communication skills.
• Ability to explain tax and child support procedures clearly.

Responsibilities

• Respond to taxpayer inquiries via in person, phone, email and other channels.
• Explain tax laws, payment processes and related services to customers.
• Assist customers with completing tax forms and understanding obligations.
• Record and document interactions accurately for case audits and reviews.
• Provide receipts and ensure accurate processing of payments.

Skills

Customer service

Tax policy knowledge

Problem solving

Communication skills

Multichannel support

Education

High school diploma

Job description

The Arkansas Department of Finance and Administration is seeking a Customer Service Specialist to assist taxpayers with state tax inquiries, payments, and child support services. The role emphasizes problem solving, tax policy knowledge, and delivering accurate information across in-person, phone, and email channels.

Ideal candidates will have a high school diploma and strong communication skills, with the ability to handle sensitive information confidentially while following state regulations