Taxpayer Support & Revenue Specialist

State of Arkansas; Little Rock (AR); On-site; USD 39,000 - 58,000; Full time

Job summary

The Customer Service Specialist position with the State of Arkansas Department of Finance and Administration provides exceptional service to taxpayers and the public on state tax inquiries, payments, and child support. You will assist customers in person, by phone, and via email, delivering accurate information and guiding them through forms and filing processes.

Candidates should be able to explain tax laws, resolve issues, and work collaboratively with staff to ensure compliant, timely service

Qualifications

• Demonstrated ability to interact professionally with taxpayers and customers.
• Strong verbal and written communication to explain tax and child support regulations.

Responsibilities

• Provide high-quality customer service by responding to inquiries about tax laws and payments.
• Assist customers with completing tax forms and understanding obligations.
• Explain filing procedures and payment options in a professional manner.
• Help resolve overdue payments and discrepancies with accuracy.
• Record interactions and follow up to ensure issues are addressed.
• Guide taxpayers through online, mail, or in-person filing processes.
• Escalate complex cases to appropriate units as needed.
• Process payments and issue receipts following state procedures.

Skills

Customer service

Tax policy knowledge

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Discretion/confidentiality

Education

High school diploma

Job description

The Customer Service Specialist position with the State of Arkansas Department of Finance and Administration provides exceptional service to taxpayers and the public on state tax inquiries, payments, and child support. You will assist customers in person, by phone, and via email, delivering accurate information and guiding them through forms and filing processes.

Candidates should be able to explain tax laws, resolve issues, and work collaboratively with staff to ensure compliant, timely service