Tax & Revenue Customer Service Specialist

State of Arkansas; Hot Springs (AR); Presencial; USD 39.000 - 58.000; Jornada completa

Descripción de la vacante

State of Arkansas is seeking a Customer Service Specialist to provide exceptional service to taxpayers and the public on tax and child support matters. The role involves assisting customers in person and via phone, email, and other channels, with problem-solving and accurate information delivery.

The position emphasizes teamwork, regulatory compliance, and maintaining detailed records, collaborating with supervisors, auditors, and fellow CSS staff to ensure smooth operations on the revenue or

Formación

• Provide high-quality customer service to taxpayers and the public.
• Explain tax laws, payment processes, and child support services.
• Assist customers with form completion and filing procedures.
• Record and document interactions accurately in the department's systems.

Responsabilidades

• Respond to taxpayer and customer inquiries across in-person, phone, and email channels.
• Explain tax laws and filing procedures to ensure compliance.
• Assist with completing tax forms and payments and resolve issues.
• Support case work for child support and locate information as needed.
• Maintain accurate records and follow up on outstanding items.

Conocimientos

Interpersonal skills

Verbal communication

Written communication

Problem solving

Attention to detail

Teamwork

Educación

High school diploma

Descripción del empleo

State of Arkansas is seeking a Customer Service Specialist to provide exceptional service to taxpayers and the public on tax and child support matters. The role involves assisting customers in person and via phone, email, and other channels, with problem-solving and accurate information delivery.

The position emphasizes teamwork, regulatory compliance, and maintaining detailed records, collaborating with supervisors, auditors, and fellow CSS staff to ensure smooth operations on the revenue or