Taxi Dispatch Pro - Real-Time Coordination & Driver Support

zTrip; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision Insurance

Paid Time Off and Holidays

401(k) with Company Match

Career Growth and Advancement

Stable Year-Round Employment

Team-Oriented Workplace

Job summary

zTrip is seeking a Taxi Dispatch Coordinator to join our Indianapolis operations team. You will connect passengers, drivers, and daily operations to keep transportation services running smoothly and on schedule.

The role requires multitasking, problem-solving in real time, and a customer-focused mindset in a dynamic environment. You’ll support dispatch, driver communications, and service quality while maintaining accurate records and reporting.

Qualifications

• High School Diploma or GED required.
• Strong communication and organizational skills.
• Excellent multitasking and decision-making abilities.
• Ability to remain calm and focused in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic computer proficiency, including Microsoft Office applications.
• Dependable attendance and ability to work collaboratively with a team.

Responsibilities

• Assign trips and transportation requests to drivers based on availability, location, and service demands.
• Monitor active trips and driver activity throughout the day.
• Coordinate ride coverage to ensure efficient and timely service.
• Make real-time adjustments when service disruptions, schedule changes, or unexpected challenges occur.
• Maintain communication with drivers to support safe and efficient operations.
• Assist in balancing service demand with available fleet resources.
• Serve as a primary point of contact for drivers during their shifts.
• Provide trip information, service updates, and operational guidance.
• Help drivers navigate scheduling changes and service requests.
• Respond to driver questions and elevate issues when necessary.
• Support driver success by ensuring they have the information needed to perform effectively.
• Communicate professionally with passengers regarding trip status, estimated arrival times, delays, or service updates.
• Address customer concerns and service requests promptly and professionally.
• Coordinate with internal departments to ensure customer issues are resolved efficiently.
• Deliver exceptional customer service while maintaining a calm and professional demeanor.
• Help create a positive transportation experience for every passenger.
• Maintain accurate records of dispatch activities, trip assignments, and service updates.
• Enter and update information within dispatch and transportation management systems.
• Monitor operational performance and identify opportunities for improvement.
• Generate reports related to dispatch activity, trip volume, and service performance.
• Ensure operational information remains accurate and up to date.
• Quickly respond to scheduling conflicts, traffic concerns, vehicle issues, and operational disruptions.
• Analyze situations and implement effective solutions with minimal service impact.
• Coordinate with management and operations teams to maintain service reliability.
• Support continuous improvement initiatives focused on efficiency and customer satisfaction.
• Help ensure operational goals and performance standards are consistently achieved.

Skills

Communication

Multitasking

Organization

Calm under pressure

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

GPS systems

Dispatch software

Microsoft Office

Job description

zTrip is seeking a Taxi Dispatch Coordinator to join our Indianapolis operations team. You will connect passengers, drivers, and daily operations to keep transportation services running smoothly and on schedule.

The role requires multitasking, problem-solving in real time, and a customer-focused mindset in a dynamic environment. You’ll support dispatch, driver communications, and service quality while maintaining accurate records and reporting.